Lead Service Designer: Shape End-to-End Customer Journeys

Service Design Show; Greater London; On-site; GBP 55,000 - GBP 75,000; Full time

Job summary

A progressive service design firm in Greater London is seeking an experienced Service Designer to lead initiatives aimed at enhancing customer experiences. You will develop comprehensive service strategies across various channels, requiring deep expertise in service design and collaborative skills. The ideal candidate should have a strong portfolio and a proven track record in service design projects, including journey mapping and user research. This role encourages a dynamic work environment with diverse teams involved in delivering exceptional service outcomes.

Qualifications

• Solid hands-on experience as Senior or Lead Service Designer.
• Proven record in service design projects.
• Experience in user research to inform service design outcomes.
• Strong portfolio in service design work from discovery to service blueprints.

Responsibilities

• Develop and implement a comprehensive service strategy.
• Partner with teams to shape end-to-end service experiences.
• Lead cross-functional teams to create storyboards and blueprints.
• Collaborate with stakeholders to develop experience-led metrics.

Skills

Service design

Journey mapping

Prototyping

User research

Communication skills

Collaboration

Education

Degree in Design, Service Design, HCI, or related field

Job description

A progressive service design firm in Greater London is seeking an experienced Service Designer to lead initiatives aimed at enhancing customer experiences. You will develop comprehensive service strategies across various channels, requiring deep expertise in service design and collaborative skills. The ideal candidate should have a strong portfolio and a proven track record in service design projects, including journey mapping and user research. This role encourages a dynamic work environment with diverse teams involved in delivering exceptional service outcomes.