Senior Service Design Consultant & Strategic Delivery Lead

Hippo Digital Ltd; Leeds; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A consulting firm is looking for a senior consultant in service design based in Leeds. The role involves strategic planning, service design analysis, and managing client relationships. Ideal candidates will have user-centered design skills, experience with Agile methodology, and the ability to work with senior stakeholders. The company offers a competitive salary, diverse benefits, and a commitment to an inclusive workplace culture that values innovation and problem-solving.

Benefits

Contributory pension scheme

25 days holiday plus UK public holidays

Perkbox access for discounts

Critical illness cover

Life assurance

Volunteer days

Cycle-to-work scheme

Generous relocation support package

Qualifications

• Expert at designing end-to-end services and improving underperforming services.
• Experience working with service/product owners and senior stakeholders.
• Ability to take a pragmatic approach to meet client needs.

Responsibilities

• Lead strategic planning for client's service to ensure it meets user needs.
• Articulate goals through service maps and value propositions.
• Provide recommendations on approaches to organizational problems.

Skills

User-centred design

Agile methodology

Stakeholder management

Service design analysis

Job description

A consulting firm is looking for a senior consultant in service design based in Leeds. The role involves strategic planning, service design analysis, and managing client relationships. Ideal candidates will have user-centered design skills, experience with Agile methodology, and the ability to work with senior stakeholders. The company offers a competitive salary, diverse benefits, and a commitment to an inclusive workplace culture that values innovation and problem-solving.