Hybrid Service Desk Analyst — Solve Tech, Keep Systems Running

Marston Holdings Limited; Neath; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading technology solutions provider in Neath is seeking a Service Desk Analyst for a full-time position. The ideal candidate will have prior troubleshooting experience and be skilled in managing inbound incidents while monitoring client systems. Responsibilities include resolving alerts, improving documentation, and collaborating with teams for complex issues. Benefits include hybrid working, a healthcare cash plan, generous holiday, and more. Join a diverse team committed to creating better outcomes for all employees.

Benefits

Healthcare cash plan

Discounts on retail, travel, and social activities

25 days holiday + bank holidays

Cycle-to-work scheme

Enhanced Maternity & Paternity Package

Qualifications

• Previous experience in a technology-led support role.
• Understanding of Service Level Agreements.
• Hands-on skills including knowledge of CCTV and hardware assembly.
• Ability to manage and prioritise tasks independently.

Responsibilities

• Resolve alerts from monitoring systems.
• Identify recurring issues with the Service Desk Team Leader.
• Handle inbound incidents via multiple channels.
• Minimise downtime by proactively monitoring client systems.
• Resolve complex issues with internal teams.

Skills

Communication Skills

Problem Solver

Tech Expertise

Self-Starter

Tools

SQL

Job description

A leading technology solutions provider in Neath is seeking a Service Desk Analyst for a full-time position. The ideal candidate will have prior troubleshooting experience and be skilled in managing inbound incidents while monitoring client systems. Responsibilities include resolving alerts, improving documentation, and collaborating with teams for complex issues. Benefits include hybrid working, a healthcare cash plan, generous holiday, and more. Join a diverse team committed to creating better outcomes for all employees.