Hybrid Customer Support Technician

Alcumus Group; Cardiff; Hybrid; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading safety solutions provider in Cardiff is looking for a Customer Support Technician to assist customers in effectively using software solutions. This hybrid role requires outstanding communication and multitasking skills to address queries promptly and engage with new clients. The company offers competitive compensation, a supportive work environment, and generous health and wellbeing benefits, ensuring employees can thrive while contributing to safer workplaces worldwide.

Benefits

Enhanced Parental Leave

Generous annual leave

Healthcare Plan

Annual Giving Day

Cycle-to-work Scheme

Pension scheme

Life Assurance

Rewards Program

LinkedIn Learning License

Qualifications

• Strong communication skills to engage confidently with customers.
• High attention to detail for accurate information delivery.
• Ability to multitask effectively between queries.
• Critical thinking to solve technical issues quickly.
• Collaborative mindset for team-based improvements.

Responsibilities

• Respond to customer queries via email and phone efficiently.
• Act as initial contact for HR inquiries, verifying information.
• Guide new customers through onboarding for SafeHR.
• Identify and report bugs to the development team.
• Collaborate with colleagues to enhance processes and software.

Skills

Outstanding communication skills

Keen attention to detail

Master multitasker

Problem-solving prowess

Team player with a collaborative spirit

Job description

A leading safety solutions provider in Cardiff is looking for a Customer Support Technician to assist customers in effectively using software solutions. This hybrid role requires outstanding communication and multitasking skills to address queries promptly and engage with new clients. The company offers competitive compensation, a supportive work environment, and generous health and wellbeing benefits, ensuring employees can thrive while contributing to safer workplaces worldwide.