Deskside Technician I

Coordinated Behavioral Care Inc.; Southampton; On-site; GBP 28,000 - GBP 35,000; Full time

Job summary

A leading IT support company in the United Kingdom is seeking a proactive IT Support Specialist to provide exceptional customer service and hands-on support. Responsibilities include diagnosing hardware issues, managing hardware and software installations, and assisting users in a fast-paced environment. Ideal candidates will have 2-3 years of experience in IT, strong knowledge of End User technologies, and excellent English language skills. Join us to play a key role in delivering premium IT services.

Qualifications

• 2-3 years of experience in a technical ICT environment.
• Strong knowledge of End User technology and Microsoft platforms.
• Excellent English language skills, both written and spoken.

Responsibilities

• Provide face-to-face IT support to users.
• Install and manage hardware and software.
• Diagnose hardware issues and conduct testing.

Skills

Customer service skills

Problem solving

Attention to details

Flexibility

Planning and organizing

Technical writing

Tools

MS Windows 10

MS Office 365

MS SCCM

Active Directory

ITSM Tool Set

Job description

Overview

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Responsibilities

• Face to Face IT support of users;
• Hardware installation, movement and de-installation;
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
• Small project management related with new hardware or software installation;
• Software, patches and updates installation using MS SCCM;

Qualifications

• 2-3 years of experience in a technical ICT environment, preferably in a Manufactory based organization;
• General End User technology knowledge;
• End User Workspace platforms (discovery, asset management, client management);
• End User Microsoft platforms (Active Directory, Office, SCCM);
• ITSM Tool Set (Ticket Management Software) preferred;
• A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role.
• Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills;
• Excellent English language, Written and Spoken.

What’s next: It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. In case you need further information, just send us a message at [e-mail] and we’ll be happy to assist.