Deskside Technician

Coordinated Behavioral Care Inc.; Pirbright; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A prominent tech consulting company in the UK seeks a proactive individual for an IT support role. This position requires providing face-to-face support, managing hardware, and diagnosing technical issues. Applicants should have at least 2 years of experience in a technical environment and strong customer service skills. Join a dynamic team that values innovation and personal growth in a supportive, collaborative atmosphere. Don't miss the chance to apply for this exciting opportunity.

Benefits

Competitive salary

Private health scheme

Training programs

Personalized career path

Multicultural team exposure

Qualifications

• Min. 2 years of experience in a technical IT environment.
• General End User technology knowledge.
• Excellent English language, Written and Spoken.

Responsibilities

• Provide face-to-face IT support to users.
• Manage hardware installation and support.
• Diagnose problems with hardware, software, and networks.

Skills

Customer service skills

Planning and organizing

Attention to details

Problem solving

Flexibility

Technical writing skills

Tools

Active Directory

Office 365

SCCM

ServiceNow

Job description

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support.

This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Job responsibilities

• Face to Face IT support of users;
• Hardware installation, movement and de-installation;
• Diagnosing problems concerning hardware (PCs, laptops, printers, scanners etc.);
• MS Windows 10/11 and MS Office 365 environment;
• Small project management related with new hardware or software installation;
• Software, patches and updates installation using MS SCCM;
• Hands-on network support.

Job Requirements

• Min. 2 years of experience in a technical IT environment, preferably in a manufactory based organisation;
• General End User technology knowledge;
• End User Workspace platforms (discovery, asset management, client management);
• End User Microsoft platforms (Active Directory, Office, SCCM);
• ITSM Tool Set (Ticket Management Software) ServiceNow preferred;
• A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role;
• Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity; Technical writing skills;
• Excellent English language, Written and Spoken;
• Driving license as travelling to another local site will be mandatory.

Note: The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What's next

It's best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. In case you need further information, just send us a message at [e-mail] and we'll be happy to assist!

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

What we offer

• Competitive salary and benefits package including monthly absence free bonus;
• Private health scheme including Private Medical, Dental, Optical and Holiday Travel;
• Insurance that are applied according to company policy;
• Opportunities to learn and develop: training programs;
• Personalized career path within the organization;
• Exposure to an international environment as part of a multicultural team spread across Europe.