Bilingual Customer Service Associate (EN/DE) – Remote

ProPivotal; Remote; Full time

Job summary

A customer service company is seeking a Bi-Lingual Customer Service Associate to address customer inquiries and provide outstanding service in both English and German. The role involves problem-solving through phone, chat, and email while maintaining a high-quality customer experience. Candidates should have at least 6 months of customer service experience, proficiency with communication tools, and flexibility to work various shifts. The position offers competitive pay and options for remote work.

Benefits

Competitive pay

Annual bonus and equity

Remote-friendly with on-site options

Comprehensive health coverage

Annual travel discounts

Qualifications

• Fluency in both English and German (speaking, reading, writing).
• Minimum 6 months of customer service experience in an office or call center environment.
• Proficiency with typing, phone, and computer navigation.
• Flexibility to work varying shifts, including weekends and public holidays.

Responsibilities

• Address customer inquiries through phone, chat, and email, prioritizing a positive and satisfying experience.
• Use various software tools to access and review customer accounts, researching policies to provide accurate resolutions.
• Manage escalated issues with professionalism, patience, and a customer-first approach.
• Work closely with colleagues to maintain consistent, high-quality service across all interactions.

Skills

Fluent in English

Fluent in German

Customer service experience

Computer navigation

Job description

A customer service company is seeking a Bi-Lingual Customer Service Associate to address customer inquiries and provide outstanding service in both English and German. The role involves problem-solving through phone, chat, and email while maintaining a high-quality customer experience. Candidates should have at least 6 months of customer service experience, proficiency with communication tools, and flexibility to work various shifts. The position offers competitive pay and options for remote work.