Guest Services Assistant

Holland & Barrett; Cleethorpes; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A dynamic holiday company is seeking Customer Service Representatives to join their team in Cleethorpes. You will be responsible for welcoming guests, managing check-ins, and handling bookings while ensuring a pleasant experience. Ideal candidates will have strong customer service skills and experience, particularly in hospitality, and will thrive under pressure. This role offers flexible hours and various employee benefits, encouraging a fun and inclusive workplace.

Benefits

Discounts on Away Resorts Holidays

On Park Discounts

Awards and Recognition

Employee Assistance program

Team Events

Qualifications

• Experience in customer service, preferably in hospitality.
• Ability to work evenings, weekends, and bank holidays.
• Capable of dealing with different departments and resolving issues.

Responsibilities

• Help manage the Guest Services department.
• Meet and greet guests, checking them in and making bookings.
• Resolve guest complaints to ensure satisfaction.

Skills

Customer service skills

Outgoing personality

Organizational skills

Resilience under pressure

Multi-tasking

Problem-solving

Communication skills

Tools

Booking systems (especially Parcvu)

Job description

Salary:£12.21 per hour

What we need in a nutshell

We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.

Who are we?

We are a dynamic and growing company, shaking up the great British holiday! Set in 650 acres of idyllic Angus countryside, Piperdam combines superb accommodation and award-winning facilities to create the ultimate Scottish Experience.

The nitty gritty of what you’ll be doing

Working as part of our team of holiday heroes, you will be helping the Guest Services Manager to run the Guest Services department.

This will see you spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile.

And who knows what else you may find yourself doing. If you’re happy to help even when it’s ‘not your job,’ you’re our sort of person.

One more thing…holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.

Skills, experience and qualities you’ll need

Customer service skills and experience are a must! Preferably in the hospitality sector.

Match that with a confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure, and you’re most of the way there. You will also be comfortable multi-tasking, working as part of a team and solving problems using your own initiative.

A key part of your job will be to ensure changeover days are seamless. As well as qualities we’ve already mentioned, you will have great communication skills, as you will be dealing with different departments and will need to resolve issues, get results and pass on correct information.

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about ithere and decide if it describes you.

Nice to have but not essential

It would be great if you tick some of these boxes too (but we won’t hold it against you if you don’t).

• Experience of using booking systems, especially Parcvu

What we can offer you

This is a flexible role that we can help you fit into yourlifeand it can also lead to other roles and career progression if you want it to. We look after you with a great range of benefits, including:

• Discounts on Away Resorts Holidays for you and your friends & family
• On Park Discounts
• Awards and Recognition
• Employee Assistance program
• Team Events

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out atwww.awayresorts.co.uk/careers .

Our promise to you

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work!