Assistant Accommodation Manager

Holland & Barrett; Colan, Bembridge, Bassetlaw, Rhyl; On-site; GBP 23,000 - GBP 28,000; Full time

Job summary

A luxury resort and spa in England is looking for an Accommodation Assistant Manager to oversee the team responsible for preparing and maintaining accommodation facilities. You will manage and motivate your team, ensuring high standards are met for guest arrivals. Your experience in team management and housekeeping, along with strong problem-solving skills, will be key to providing an excellent guest experience. The role includes responsibilities like staffing and ensuring compliance with health and safety policies.

Benefits

Bonus Scheme

Life Insurance

Discounts on Holidays

On Park Discounts

Team Events

Qualifications

• Experience of managing a team.
• Experience in housekeeping or cleaning.
• Ability to manage performance issues assertively.

Responsibilities

• Lead and motivate the Accommodation team.
• Ensure guest accommodation is ready to high standards.
• Deputise for the Accommodation Manager when necessary.

Skills

Team Management

Good Communication Skills

Problem Solving

Customer Service Focus

Experience in Housekeeping

Education

Good level of general education

Job description

Hours of Work

40 hours

Location

Tattershall Lakes, Lincolnshire

Transport Provided

No

Accommodation

No

Closing Date

20 February 2026

Hours of work

40 per week

Salary

Up to £28,000 per annum- DOE

What we need in a nutshell

We’re looking for an Accommodation Assistant Manager to help lead and motivate the team that cleans, prepare and stocks our accommodation. It’s a high profile role that will also see you deputising for the Accommodation Manager when necessary.

Who are we?

We are a dynamic and growing company, shaking up the Great British holiday. Retallack Resort and Spa is a luxury spa resort and a lively water sports hub, wrapped up in a stunning countryside location close to the North Cornish coast.

You’ll be helping to lead, manage and develop our Accommodation team who prepare accommodation for guests so that it is sparkling and well-equipped, ready for a great holiday. This includes:

• Assisting in recruiting, managing and developing the Accommodation team
• Ensuring our guest accommodation is ready for arrivals to the highest of standards and helping Team Leaders to resolve guest issues in a way that makes everyone feel good
• Working together with the Accommodation Manager and other managers in the park to deliver an exceptional guest experience
• Ensuring maintenance works are carried out, cleaning and equipment stocks are sufficient and that the team have the tools, materials and resources to do their jobs well
• Championing and implementing Health and Safety policies to ensure team and guest safety
• Deputising for the Accommodation Manager when necessary, taking on responsibility for the accommodation department when the Accommodation Manager is absent

One more thing…holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too.

Skills, experience and qualities you’ll need

We are looking for someone who is a great at managing and motivating a team and who can demonstrate the following:

• Good level of general education
• Experience of managing a team
• Experience in housekeeping or cleaning and a thorough understanding of the standards required
• The ability to manage performance issues and situations of conflict assertively and empathetically
• Good communication skills and able to adapt style to people at all levels
• Excellent problem-solving skills
• A proactive mindset and able to make decisions under pressure
• A friendly and helpful attitude and a strong focus on customer service delivery

It’s the icing on the cake, but not essential, if you have an NVQ in hospitality, customer services or tourism and have worked in a similar role on a holiday park.

We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have aread about it and see if you fit the bill.

What we can offer you

This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including:

• Bonus Scheme
• Life Insurance
• Discounts on Away Resorts Holidays for you and your family & friends
• On Park Discounts
• Awards and Recognition
• Team Events

Our promise to you

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive, not just for our product to be unique, but our people too. In short, we want to bring your whole self to work!

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out atwww.awayresorts.co.uk/careers .