Duty Manager — Lead Member Experience & Safety

Nuffield Health Brentwood; Harrogate; On-site; GBP 22,000 - GBP 27,000; Full time

Job summary

A leading fitness and wellbeing organization in Harrogate is seeking a Duty Manager to ensure the smooth operation of the club. The ideal candidate will have strong sales experience, excellent communication skills, and a passion for customer service. Responsibilities include leading the team, conducting member tours, and overseeing health protocols. The role offers up to £26,935.42 per annum, plus a benefits package that includes free gym membership and health assessments.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Demonstrable sales experience required.
• Ability to foster member happiness and build relationships.
• Must be able to swim to a high standard.

Responsibilities

• Be responsible for the smooth running of the club.
• Prioritize member satisfaction and engagement.
• Lead and support colleagues while upholding standards.
• Conduct tours for prospective members.
• Oversee health and safety protocols.

Skills

Sales experience

Excellent communication skills

Customer service

Leadership

Ability to engage with members

Job description

A leading fitness and wellbeing organization in Harrogate is seeking a Duty Manager to ensure the smooth operation of the club. The ideal candidate will have strong sales experience, excellent communication skills, and a passion for customer service. Responsibilities include leading the team, conducting member tours, and overseeing health protocols. The role offers up to £26,935.42 per annum, plus a benefits package that includes free gym membership and health assessments.