Store Operations Lead - Sales, Service & Team Growth

Leylandsdm; Greater London; On-site; GBP 28,000 - GBP 35,000; Full time

Job summary

A retail company in Greater London is seeking a Deputy Store Manager to support store operations and lead the team towards exceptional customer service. This role is crucial in driving sales and ensuring standards are upheld in the absence of the Store Manager. The ideal candidate will have strong leadership skills, experience in retail, and a keen focus on team development. Join a dynamic team dedicated to delivering outstanding service and enhancing customer loyalty.

Qualifications

• Previous experience in a store leadership or team leader role within a retail environment.
• Strong leadership and people management skills.
• Proven ability to deliver excellent customer service.
• Experience supporting sales growth and achieving store targets.
• Excellent organisational and time management skills.
• Effective communication and interpersonal skills.
• Ability to address and resolve operational and customer issues promptly.
• Experience supporting stock control and inventory processes.
• Understanding of health and safety and trading standards.
• Flexible and reliable with a positive attitude.

Responsibilities

• Motivate the team to exceed store performance targets.
• Engage with customers to enhance loyalty and experience.
• Lead, train, and empower team members.
• Ensure safety and wellbeing of customers and colleagues.
• Monitor adherence to in-store processes and trading standards.
• Stay updated with products and coach the team accordingly.
• Support stock control and inventory management.
• Ensure effective communication within the team and with management.
• Address operational or customer issues promptly.

Skills

Retail Experience

Leadership

Customer Service

Sales Focus

Organisation

Communication

Problem Solving

Stock Management

Compliance

Adaptability

Flexibility

Job description

A retail company in Greater London is seeking a Deputy Store Manager to support store operations and lead the team towards exceptional customer service. This role is crucial in driving sales and ensuring standards are upheld in the absence of the Store Manager. The ideal candidate will have strong leadership skills, experience in retail, and a keen focus on team development. Join a dynamic team dedicated to delivering outstanding service and enhancing customer loyalty.