Travel Fraud Risk Advisor

ProPivotal; Oxford; Hybrid; GBP 40,000 - GBP 60,000; Part time

Job summary

A leading travel planning company is hiring a Fraud Advisor to ensure customer satisfaction by validating information and handling inquiries. This role, which pays £13/hr, involves analyzing supplier legitimacy and engaging with customers through calls and emails. Candidates should have at least 6 months of experience in fraud management and customer service. A hybrid work schedule based in Oxford with weekend shifts is required. Join us to enhance the customer experience in the travel industry.

Qualifications

• Minimum of 6 months experience dealing with fraud related issues.
• Previous customer service experience in an office or call center environment.
• Strong verbal and written communication skills.

Responsibilities

• Assist with validation checks of advertisers.
• Analyze information regarding supplier legitimacy.
• Handle customer inquiries via phone and email.
• Evaluate risk posed by existing customers.

Skills

Fraud management

Customer service

Communication skills

Phone skills

Job description

A leading travel planning company is hiring a Fraud Advisor to ensure customer satisfaction by validating information and handling inquiries. This role, which pays £13/hr, involves analyzing supplier legitimacy and engaging with customers through calls and emails. Candidates should have at least 6 months of experience in fraud management and customer service. A hybrid work schedule based in Oxford with weekend shifts is required. Join us to enhance the customer experience in the travel industry.