Contract Liaison Officer

Novus Property Solutions Ltd; Bristol; On-site; GBP 28,000 - GBP 35,000; Full time

Job summary

A leading property maintenance firm in the UK is seeking a Contract Liaison Officer to support site operations and ensure customer satisfaction. This role involves communication between clients and the community, managing social value initiatives, and handling customer inquiries. Ideal candidates will have experience in customer service, strong communication skills, and proficiency in IT. A Full UK Driving Licence is required as site visits will be necessary. Join our dynamic team and make a significant impact!

Benefits

Attractive salary & benefits

27 Days Holidays & Bank Holidays

Company pension scheme – up to 7.5%

Car Allowance or Fleet Van

Discounted Healthcare Scheme

Qualifications

• Experience in a customer-facing environment is essential.
• Full UK Driving Licence required.
• Flexibility regarding hours and travel is necessary.

Responsibilities

• Support site and contract with liaison between customers and clients.
• Deliver and manage social value and excellent customer service.
• Coordinate communication on site regarding works and commitments.
• Deal with enquiries and complaints positively.
• Carry out site visits with clients and customers.

Skills

Customer service experience

Communication skills

MS Office proficiency

Presentation skills

Job description

Overview

Based: South Brent regional office working on Site around Bristol, Gloucester, Tewkesbury, Bath and surrounding areas - Typically working 37.5 hours per week, Monday to Friday.

Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy.

Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in Social Housing Tenanted properties on external planned refurbishment works, mainly roofing replacement schemes.

Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.

What’s in it for you?

• Attractive salary & benefits to suit you
• 27 Days Hols & BH – option to buy or sell holidays
• Company pension scheme – up to 7.5%
• Car Allowance or Fleet Van
• We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more….

Responsibilities – Contract Liaison Officers

• Responsible for supporting site and contract with liaison between customers, clients and wider community
• Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the ‘extra mile’
• Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act
• Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
• Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team
• Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required.
• Carry out face to face site visits with client and customers
• Dealing with complaints and resolving concerns in a positive manner
• Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems
• Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts
• Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do

About you

Previous working experience as a Contract/Resident/Tenant Liaison Officer working on Tenanted internal or external refurbishment works preferred but not essential. Working in a face to face customer service environment is essential as communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence; check will be completed along with a DBS check.

About us

Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-years heritage, delivering a range of bespoke services and solutions to a wide variety of clients.

At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.