Claims & Customer Service Coordinator

HR GO Driving; United Kingdom; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading recruitment agency in the UK seeks a Customer Service Administrator to manage incoming insurance claims and provide exceptional customer service. You will work in a fast-paced environment with a focus on relationship building and administrative efficiency. Excellent customer service, attention to detail, and strong IT skills are essential. This role offers a stable Monday to Friday schedule, enhancing work-life balance.

Qualifications

• Proven experience in customer service and administration roles.
• Ability to work in a fast-paced environment with a high workload.
• Strong relationship-building skills with all departments.

Responsibilities

• Administer incoming insurance claims efficiently.
• Book customers in for estimates and vehicle repairs.
• Operate Bodyshop Management system effectively.
• Liaise with customers and insurance companies for updates.
• Handle timely responses to customer emails.

Skills

Excellent customer service

Interpersonal skills

Self-motivated

Attention to detail

Very good written and spoken English

IT skills (Outlook, Word, Excel)

Job description

A leading recruitment agency in the UK seeks a Customer Service Administrator to manage incoming insurance claims and provide exceptional customer service. You will work in a fast-paced environment with a focus on relationship building and administrative efficiency. Excellent customer service, attention to detail, and strong IT skills are essential. This role offers a stable Monday to Friday schedule, enhancing work-life balance.