Executive Lead, Accommodation & Guest Services

Butlins Skyline LTD; Bognor Regis; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading hospitality resort is seeking a Senior Manager for Accommodation & Guest Services. The role involves ensuring the highest operational standards in guest services and cleanliness across the resort. Responsibilities include managing complaint resolution, driving guest experience improvements, and leading a large team to deliver exceptional service. Applicants should have strong operational and financial knowledge, and be able to lead and motivate teams in a dynamic environment.

Qualifications

• Excellent level of operational knowledge in cleaning or soft services.
• Hands-on experience in a guest relations or customer service leader role.
• Experience in leading large teams in fast-paced environments.

Responsibilities

• Ensure smooth planning and delivery of guest services.
• Hold accountability for clean accommodation and public areas.
• Manage complaint resolution and improve guest experience.

Skills

Operational knowledge in cleaning or soft services

Guest relations or customer service leadership

Financial knowledge

Ability to manage multiple priorities

Leadership and coaching abilities

Job description

A leading hospitality resort is seeking a Senior Manager for Accommodation & Guest Services. The role involves ensuring the highest operational standards in guest services and cleanliness across the resort. Responsibilities include managing complaint resolution, driving guest experience improvements, and leading a large team to deliver exceptional service. Applicants should have strong operational and financial knowledge, and be able to lead and motivate teams in a dynamic environment.