Center Manager: Own Customer Experience & Growth

Iwg Plc; West Malling; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A global flexible workspace provider seeks a Customer Services Manager in West Malling, UK. You will oversee the center's performance, ensuring outstanding customer service and effective team leadership. Ideal candidates will have experience in customer-focused roles and a passion for driving results. This position offers a competitive compensation package of up to £40,000, alongside excellent training and development opportunities. Join us in delivering exceptional service and enhancing workplace experiences.

Benefits

Great induction training

Generous incentives

Comprehensive wellbeing benefits

Qualifications

• Experience delivering against targets while leading a small team.
• Previous experience in a customer-focused environment such as a store or restaurant.
• Strong passion for customer service and team success.

Responsibilities

• Manage all aspects of your centre’s performance.
• Solve problems and provide solutions.
• Give tours to prospective customers.
• Upsell services to existing customers.
• Ensure high-quality customer service and workspace.

Skills

Customer service skills

Team leadership

Problem-solving

Sales skills

Job description

A global flexible workspace provider seeks a Customer Services Manager in West Malling, UK. You will oversee the center's performance, ensuring outstanding customer service and effective team leadership. Ideal candidates will have experience in customer-focused roles and a passion for driving results. This position offers a competitive compensation package of up to £40,000, alongside excellent training and development opportunities. Join us in delivering exceptional service and enhancing workplace experiences.