Customer Service Manager

Iwg Plc; West Malling; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A global flexible workspace provider seeks a Customer Services Manager in West Malling, UK. You will oversee the center's performance, ensuring outstanding customer service and effective team leadership. Ideal candidates will have experience in customer-focused roles and a passion for driving results. This position offers a competitive compensation package of up to £40,000, alongside excellent training and development opportunities. Join us in delivering exceptional service and enhancing workplace experiences.

Benefits

Great induction training

Generous incentives

Comprehensive wellbeing benefits

Qualifications

• Experience delivering against targets while leading a small team.
• Previous experience in a customer-focused environment such as a store or restaurant.
• Strong passion for customer service and team success.

Responsibilities

• Manage all aspects of your centre’s performance.
• Solve problems and provide solutions.
• Give tours to prospective customers.
• Upsell services to existing customers.
• Ensure high-quality customer service and workspace.

Skills

Customer service skills

Team leadership

Problem-solving

Sales skills

Job description

Customer Services Manager

Total Compensation including bonus, commission & benefits: Up to £40,000

This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

What we can do for you

You’re reading the right advert if you’re looking for:

• a fun, challenging and rewarding career.
• great induction training and excellent ongoing learning and development.
• fantastic promotion prospects.
• generous, achievable incentives and sociable hours.
• access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.

About you

Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your customer service and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.

• Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
• Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
• Resilience: a relentless focus on business priorities, regardless of any obstacles placed in front of you.

Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service.

And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.

About IWG

With almost 4,000 tech-enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor – and we’re continuing to grow.

With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.

We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres.

We’re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral.

So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.