Center Manager: Own Customer Experience & Growth

Iwg Plc; Hemel Hempstead; On-site; GBP 34,000 - GBP 40,000; Full time

Job summary

A leading flexible workspace provider is looking for a Customer Services Manager in Hemel Hempstead. You will oversee the centre's performance, ensure outstanding customer service, and lead a small team towards achieving targets. Ideal candidates will have a background in high customer focus settings, with skills in problem-solving and sales being essential. The position offers a salary of up to £40,000 plus benefits and incentives, with a focus on personal and professional development.

Benefits

Induction training

Career development opportunities

Flexible workplace benefits

Qualifications

• Experience in leading a small team.
• Background in customer-focused environments.
• Strong commercial skills and ability to deliver results.

Responsibilities

• Manage all aspects of the centre’s performance.
• Ensure excellent customer service and brand ambassadorship.
• Solve problems and rise to challenges.
• Conduct tours and upsell services to customers.

Skills

Customer service

Team leadership

Problem-solving

Sales

Job description

A leading flexible workspace provider is looking for a Customer Services Manager in Hemel Hempstead. You will oversee the centre's performance, ensure outstanding customer service, and lead a small team towards achieving targets. Ideal candidates will have a background in high customer focus settings, with skills in problem-solving and sales being essential. The position offers a salary of up to £40,000 plus benefits and incentives, with a focus on personal and professional development.