Transport Administrator

ao.com; Stoke-on-Trent; On-site; GBP 29,000; Full time

Job summary

A leading electrical retailer seeks a Transport Administrator to ensure the effective planning of daily operations and support drivers in Stoke-on-Trent. You will manage deliveries, solve issues, and maintain compliance with transport legislation. The position offers a salary of £28,841.96 per annum and a full-time permanent contract, along with benefits such as 24 days holiday, pension contributions, and staff discounts.

Benefits

24 days holiday

At least 5% contribution pension scheme

Exclusive Staff Discount

Enhanced Maternity, Paternity and Adoption Packages

Make a difference days (x2 charity days)

Qualifications

• Understanding of transport legislation and logistics operation.
• Consistent performance with time and cost guidelines.
• Ability to build strong relationships.
• Work well under pressure with quick problem-solving.

Responsibilities

• First point of contact for Driver queries.
• Record vehicle defects and communicate to the Transport Manager.
• Ensure vehicle compliance with legislation.
• Allocate routes to Drivers for the next day.
• Update daily reports and log any issues.

Skills

Understanding of transport legislation

Time management

Strong communication skills

Proficient in Microsoft Excel

Job description

As a Transport Administrator, you will be working with the Transport Manager and the Depot team to support the effective running of the daily operation and ensuring that Hisense customers receive their delivery on time. You will work with both the depot and Hisense logistics team, and continually provide support throughout the day to our drivers, solving any issues that may arise.

The Transport Administrator ensures the effective Planning of the daily operation. They provide on‑going support to our Drivers in making sure that deliveries throughout the day are completed on time, whilst remaining legally compliant with Transport Legislation and Working Time Directives.

• Salary: £28,841.96 per annum
• Hours: 40.25 per week (6pm-6am)
• Shift Pattern: 4 on 4 off
• Job Type: Full time and permanent contract

Location: Unit 1, G Park, Whittle Road, Meir Park, Stoke‑On‑Trent, Staffordshire, ST3 7TU

Here’s What You Can Expect To Be Doing

• Act as the first point of contact for all Driver queries throughout the day, ensuring that deliveries remain on schedule and support with resolving any issues
• Record any vehicle defects and communicate this to the Transport Manager/De‑Briefers and Nightshift to ensure that no vehicles classed as off the road are used
• Ensure all vehicles are compliant with legislation, ensuring vehicle weights are within legal limits
• Allocate routes to our Drivers for the following day, managing their expectations; fairly and consistently
• Update daily reports for the Depot and log any issues
• Order Depot supplies when required.
• Control the fuel card’s issuance and reporting of lost or stolen cards to ensure that replacements can be issued.
• Accurate recording of depot time sheets for all employees

A Few Things About You

• Understanding of transport legislation and logistics operation.
• Consistent level of performance, ensuring that time and cost guidelines are always followed.
• Contribute to performance with agreed KPIs.
• Ensure all vehicles are loaded efficiently, within legal and safety guidelines.
• Be able to build strong internal and external relationships to support you to deliver your role.
• Work well under pressure and be able to quickly offer solutions to resolve any issues.
• Good communication skills both written and verbally.
• Competent use of Microsoft, particularly Excel.

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5‑star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Benefits

• 24 days holiday
• At least 5% contribution pension scheme
• Exclusive Staff Discount
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share‑save Scheme

To see all our benefits and perks, visit our AO Benefits page.

We believe in creating a welcoming and inclusive workplace. We are proud to be different; from how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do.

We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations.