Demand Planner

ao.com; Bolton; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading electrical retail company is seeking a Demand Planner for a 12-month fixed-term contract in Bolton. The successful candidate will forecast product categories and collaborate with suppliers and internal teams to ensure accurate product availability. The role requires strong analytical skills, attention to detail, and the ability to build relationships. The company offers extensive benefits including holidays, a pension scheme, health and wellness perks, and employee discounts.

Benefits

25 days of holiday plus bank holidays

5% pension contribution

Discounted gym membership

Health and wellbeing benefits

Enhanced family leave policies

Opportunities for charitable work

Complimentary breakfast and coffee on-site

Qualifications

• Experience working in a trade or supply chain environment.
• Exceptional organizational skills and attention to detail.
• Confident in using Microsoft Office and Excel.

Responsibilities

• Collaboratively forecast category range with the Buyer.
• Attend supplier meetings to discuss forecast plans.
• Manage range changes smoothly.
• Build strong relationships with internal and external teams.
• Support promotional planning.
• Provide weekly performance updates to senior management.
• Maintain accurate data within Relex.

Skills

Experience in trade or supply environment

Organised with attention to detail

Proficient in Microsoft Office, especially Excel

Strong communication skills

Ability to build positive relationships

Job description

We have an exciting opportunity for a Demand Planner to come and join our Supply Chain team at AO.

In this role, you’ll take ownership of a key category within our White Goods division, using your sharp analytical skills and brilliant relationship building to make sure we’ve always got the right products in the right place at the right time.

You’ll work hand in hand with teams across AO, as well as our external partners, helping to drive forecasting accuracy and keep our customers smiling with a smooth, reliable experience. And because developing our people is a big part of who we are, you’ll have plenty of opportunities to grow. Whether that’s deepening your understanding of Supply Chain principles or strengthening your technical capability through our systems, every day brings a new chance to learn, progress, and push yourself further.

Our people are our superpower, and we’re unstoppable when we’re together! We want your ideas to flow, and what better way to make that happen than being based onsite, 5 days a week, where our culture fuels creativity, collaboration and growth. If a £1 bet in the pub between two friends can become the UKs most trusted electrical retailer, imagine what else can be achieved when we’re together!

Here’s What You Can Expect To Be Doing

• Work closely with the Buyer to collaboratively forecast your category range
• Attend supplier meetings to agree forecast plans, intake requirements, and discuss performance
• Manage range changes, ensuring a smooth and well‑planned transition between outgoing and incoming lines
• Build and maintain strong working relationships with both internal teams and external partners
• Support promotional planning to deliver effective and well‑executed activity
• Provide weekly performance updates from your category to senior management
• Maintain accurate data within Relex, our forecasting and replenishment system
• Consistently work towards key Supply Chain KPIs, including Forecast Accuracy, Availability, and Excess Stock

A Few Things About You

• You’ve got experience working within a trade or supply environment
• You’re highly organised with exceptional attention to detail
• You’re confident using Microsoft Office, with strong skills in Excel and ordering systems
• You use your initiative to get things done and communicate clearly with others
• You build strong, positive relationships with both stakeholders and suppliers

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5‑star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.

• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we’ll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre‑sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!

To see all our benefits and perks, visit our AO Benefits page.

Job Title: Demand Planner – 12 Months Fixed Term Contract Location: Bolton