Garden Center Customer Experience Specialist

Dobbies Garden Centres Ltd; City of Edinburgh; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading garden centre retailer in Edinburgh is seeking Horticulture Customer Advisors to enhance customer experiences. The role involves delivering high standards of service, driving sales, and providing plant advice. Candidates should be passionate about customer interaction, work well in teams, and be eager to learn. We offer generous annual leave, employee discounts, and a commitment to personal development. Join us in making gardening and plant care accessible for everyone.

Benefits

Generous annual leave

50% off in Restaurants

Access to employee wellbeing platform

eLearning platform for development

Qualifications

• Experience within a customer-facing role and a passion for plants.
• Ability to lift heavy objects to support larger store projects.
• Demonstrate values of teamwork, positivity, and commitment.

Responsibilities

• Deliver inspirational gardening standards through excellent standards and service.
• Drive sales through customer interactions, promoting Dobbies Club membership.
• Assist customers with queries using high-quality product knowledge.

Skills

Customer service

Plant knowledge

Teamwork

Strong work ethic

Ability to lift heavy objects

Job description

A leading garden centre retailer in Edinburgh is seeking Horticulture Customer Advisors to enhance customer experiences. The role involves delivering high standards of service, driving sales, and providing plant advice. Candidates should be passionate about customer interaction, work well in teams, and be eager to learn. We offer generous annual leave, employee discounts, and a commitment to personal development. Join us in making gardening and plant care accessible for everyone.