Assistant Branch Manager

Wintermann Search; Leicester; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading banking institution in Leicester is seeking a Branch Operations Manager to support day-to-day branch operations and ensure compliance with regulatory guidelines. This role involves supervising staff, handling customer complaints, and driving business development. Ideal candidates will have a strong understanding of retail banking operations and proven leadership skills, contributing to a customer-centric culture. This position offers a unique opportunity for growth within a dynamic banking environment.

Qualifications

• Strong understanding of UK retail banking operations, KYC, AML, and risk controls.
• Proven ability to lead and manage branch operations staff effectively.
• Skilled in business development and driving branch growth.
• Effective team player with coaching and mentoring capabilities.

Responsibilities

• Supervise day-to-day branch operations and ensure smooth workflow.
• Act as the second-in-command and provide cover for the Branch Head during absence.
• Act as Compliance Champion and promote a culture of compliance.
• Assist in generating loan proposals and mobilizing deposits.

Skills

Strong understanding of UK retail banking operations

Proven ability to lead and manage branch operations staff

Skilled in business development

Effective team player

Experienced in banking operations and regulatory compliance

Knowledgeable in financial crime prevention

Excellent communication and customer service skills

Strong leadership

Job description

To support the Branch Manager in managing day-to-day branch operations, ensure compliance with regulatory and internal guidelines, andcontribute to business development. The role also acts as the second-in-command at the branch, providing leadership, oversight, and continuity in the absence of the Branch Manager.

• Supervise day-to-day branch operations and ensure smooth workflow.
• Act as the second-in-command and provide cover for the Branch Head during absence.
• Act as Compliance Champion and promote a culture of compliance within the branch.
• Assist in generating loan proposals and mobilizing fresh deposits to support business growth.
• Oversee all deposit-related activities and ensure timely processing.
• and monitor staff personal records and leave schedules.
• Handle customer complaints and ensure prompt resolution.
• Respond to Financial Crime Team queries and take necessary actions.
• Ensure compliance issues are discussed regularly and staff are trained accordingly.
• Act as the first point of contact for day-to-day compliance matters.
• Escalate compliance concerns to the Compliance Department as needed.
• Check and supervise inward postal mail.
• Monitor and respond to emails received at branch mail id.
• Supervise inward clearing and direct debit transactions.
• Maintain joint custody of cash and ensure secure handling.
• Prepare and submit monthly statements to Head Office.
• Authorize and supervise daily transactions, account openings, and remittances.
• Sign drafts and pay orders as second signatory.
• Submit daily and weekly reports to Head Office.
• Drive business development and market bank products.
• Open and maintain Company/Trust accounts.
• Monitor premium deposit accounts and ensure timely dispatch of deposit receipts.
• Supervise settlement of deceased claim cases.
• Coordinate with Back Office and resolve queries.
• Review and approve onboarding of new clients.
• Ensure compliance with DAC6 guidelines.
• Supervise daily control reports as per bank guidelines.
• Advise customers on bank products and services.
• Support recovery of loan accounts.
• Maintain records and coordinate dispatch to warehouse.
• Ensure Reversal sundry/suspense entries and faster payment entries.
• Monitor payment of utility bills, rent, and other expenses.
• Perform any other duties assigned by the Branch Head.

In relation to consumer duty regulation:

Ensure to deliver good outcomes in accordance with the requirements of the Duty.

Ensure customers in vulnerable circumstances experience outcomes as good as those for other customers.

Ensure a customer-centric culture in the Branch across all staff emphasizing the importance of understanding and prioritizing the needsand preferences of our consumers.

Senior Management/CF Conduct Regime

Conduct Rules

• You must act with integrity
• You must act with due care, skill, and diligence
• You must be open and cooperative with the FCA, the PRA and other regulators
• You must pay due regard to the interests of customers and treat them fairly
• You must observe proper standards of market conduct
• You must act to deliver good outcomes for retail customers

Skill/Competencies Required for the Role

• Strong understanding of UK retail banking operations, KYC, AML, and risk controls.
• Proven ability to lead and manage branch operations staff effectively.
• Skilled in business development and driving branch growth.
• Effective team player with coaching and mentoring capabilities.
• Experienced in banking operations and regulatory compliance.
• Knowledgeable in financial crime prevention and risk management.
• Excellent communication and customer service skills.
• Strong leadership with proficiency in reporting and documentation.