Senior Branch Operations & Compliance Lead

Wintermann Search; Leicester; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading banking institution in Leicester is seeking a Branch Operations Manager to support day-to-day branch operations and ensure compliance with regulatory guidelines. This role involves supervising staff, handling customer complaints, and driving business development. Ideal candidates will have a strong understanding of retail banking operations and proven leadership skills, contributing to a customer-centric culture. This position offers a unique opportunity for growth within a dynamic banking environment.

Qualifications

• Strong understanding of UK retail banking operations, KYC, AML, and risk controls.
• Proven ability to lead and manage branch operations staff effectively.
• Skilled in business development and driving branch growth.
• Effective team player with coaching and mentoring capabilities.

Responsibilities

• Supervise day-to-day branch operations and ensure smooth workflow.
• Act as the second-in-command and provide cover for the Branch Head during absence.
• Act as Compliance Champion and promote a culture of compliance.
• Assist in generating loan proposals and mobilizing deposits.

Skills

Strong understanding of UK retail banking operations

Proven ability to lead and manage branch operations staff

Skilled in business development

Effective team player

Experienced in banking operations and regulatory compliance

Knowledgeable in financial crime prevention

Excellent communication and customer service skills

Strong leadership

Job description

A leading banking institution in Leicester is seeking a Branch Operations Manager to support day-to-day branch operations and ensure compliance with regulatory guidelines. This role involves supervising staff, handling customer complaints, and driving business development. Ideal candidates will have a strong understanding of retail banking operations and proven leadership skills, contributing to a customer-centric culture. This position offers a unique opportunity for growth within a dynamic banking environment.