Veterinary Receptionist

Kernow Vet Group; Bexhill-on-Sea; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A veterinary practice in Bexhill-on-Sea seeks a Veterinary Receptionist to provide excellent customer service and support the veterinary team. Responsibilities include managing reception duties, welcoming clients, and processing insurance claims. The ideal candidate should have strong communication skills and experience in a similar role. Benefits include competitive salary, generous annual leave, and professional development opportunities.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Experience in a customer-facing role, preferably in a veterinary setting.
• Strong communication skills and ability to stay calm under pressure.
• Organisational skills for managing records and appointments.

Responsibilities

• Welcome clients and their pets warmly.
• Manage reception duties including phone calls and inquiries.
• Process insurance claims and memberships.
• Provide admin support to the veterinary team.

Skills

Client communication

Reception management

Compassion

Record keeping

Job description

Sussex Coast Vets, Bexhill, Bexhill-on-Sea, South East

Here at Sussex Coast Vets, we are seeking a friendly, approachable Veterinary Receptionist to join our team. This is an amazing opportunity to join our fantastic team, with the chance to work at our St Leonards-on-Sea practice as well as our sister practice, 1066 Veterinary Centre.

What you will be doing

• Providing a warm and professional welcome to clients and their pets
• Managing reception duties, including phone calls, appointments, and inquiries
• Cuddling pets – an essential part of the job
• Processing insurance claims and pet health club memberships
• Keeping records accurate and organised
• Assisting the veterinary team and handling admin tasks away from the desk
• Staying calm and compassionate in high‑pressure situations

Want to know more about us?

East Sussex is steeped in history, with beautiful countryside, stunning coastline, and an abundance of choice within the arts, sports, and leisure scenes, with something to suit everyone! We also have convenient links to Brighton, London, and Gatwick Airport. Brighton: 45 minutes by car and train, Central London: 1 hour by train, Gatwick Airport: 1 hour by car and train.

We are close to the sea, with a long promenade, and the local town has many historic sites, outdoor activities, and a variety of independent restaurants with a strong café culture. There is a thriving arts scene, and several festivals are held each year, including the seafood and wine festival, Jack in the Green festival, the famous bonfire night parade and the annual Mayday motorbike ride, when thousands of bikes descend on the town. Direct train links to Gatwick Airport and Central London, taking 1.5 hours to both.

Our supportive team

We are a very kind, friendly and fun team that offers our clients and patients the highest standard of care. Across our 3 sites, our 3 vets offer a wealth of experience, including an orthopaedic surgeon. They are supported by our fantastic team of 6 dedicated Nurses, plus 5 FTE Receptionists.

We have a supportive and encouraging culture here at Sussex Coast, where we truly value our team and what each individual brings to our practice. We hold regular team meetings where we have an open culture for ideas and thoughts to be shared amongst the team.

You will be working 40 hours per week, either 4 x 10‑hour shifts or 5 x 8‑hour shifts. You will also be required to work 1:4 Saturdays, with hours taken from your weekly schedule.

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family‑friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non‑accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Sussex Coast Vets, Bexhill

189 De La Warr Road, Bexhill-on-Sea, TN40 2JY, United Kingdom