Onsite Desktop Support Engineer – Banking IT

Onnec Group; Belfast; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading independent technology partner is seeking a proactive Desktop Support Engineer to join their dedicated team in Belfast. This site-based role requires providing high-quality desktop support and contributing to project work across multiple client locations. Ideal candidates will have experience in a banking environment, strong knowledge of Windows and macOS systems, and a commitment to delivering excellent customer service. This is an exciting opportunity to grow within a rapidly expanding organisation that values equality, diversity, and inclusion.

Benefits

Challenging and supportive work environment

Commitment to equality and diversity

Qualifications

• Experience delivering support directly to end users face-to-face.
• Ability to work a shift rotation based on location and support needs.
• Excellent problem-solving and analytical skills.

Responsibilities

• Deliver high-quality front & back-office support.
• Manage incident and request resolutions within SLAs.
• Deploy and support hardware devices including desktops and laptops.

Skills

Experience in Banking environment

Windows operating system knowledge

macOS operating system knowledge

Troubleshooting hardware and software

Familiarity with Active Directory

Basic networking knowledge

Support common business applications

Ability to escalate complex issues

Flexibility for shift rotation

Job description

A leading independent technology partner is seeking a proactive Desktop Support Engineer to join their dedicated team in Belfast. This site-based role requires providing high-quality desktop support and contributing to project work across multiple client locations. Ideal candidates will have experience in a banking environment, strong knowledge of Windows and macOS systems, and a commitment to delivering excellent customer service. This is an exciting opportunity to grow within a rapidly expanding organisation that values equality, diversity, and inclusion.