Patient Experience Lead – Front Desk Supervisor

Bupa; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A healthcare provider in Greater London seeks a Reception Supervisor to lead the front-of-house team at a specialist outpatient clinic. The role involves ensuring exceptional patient experiences, supervising daily reception operations, and coordinating with clinical staff. Candidates should possess strong supervisory experience and excellent communication skills. This full-time position offers a salary from £34,000 per annum and various employee benefits including annual leave and a pension scheme.

Benefits

20 days annual leave

24/7 Employee Assistance Programme

Statutory pension scheme

Qualifications

• Proven experience supervising or leading front-of-house or outpatient admin teams.
• Strong understanding of patient-facing services.
• Excellent interpersonal skills.

Responsibilities

• Supervise daily reception operations.
• Act as the first point of contact for queries.
• Ensure a welcoming experience for all patients.

Skills

Supervising front-of-house teams

Customer care experience

Communication skills

Handling complaints

IT proficiency (Word, Excel, Outlook)

Job description

A healthcare provider in Greater London seeks a Reception Supervisor to lead the front-of-house team at a specialist outpatient clinic. The role involves ensuring exceptional patient experiences, supervising daily reception operations, and coordinating with clinical staff. Candidates should possess strong supervisory experience and excellent communication skills. This full-time position offers a salary from £34,000 per annum and various employee benefits including annual leave and a pension scheme.