Customer Service Advisor – 12-Month Contract (Darlington)

Northgate Vehicle Hire Limited; Tees Valley; On-site; GBP 24,000; Full time

Job summary

A leading vehicle rental specialist is seeking a Customer Support Representative for their Darlington office. You will manage outbound communications, identify customer needs, and handle customer data in a dynamic contact centre environment. Ideal candidates are customer-focused, IT literate, and possess strong organizational skills. This full-time role offers a salary of £23,874, annual leave, pension contributions, and various employee benefits, promoting a diverse and inclusive workplace.

Benefits

Annual Leave: Start with 24 days

Pension: Employer contributions of 5%

Life assurance

Employee referral scheme

Wellbeing services and support

Exclusive vehicle-leasing schemes

Qualifications

• Good IT literacy with the ability to learn new systems.
• Effective communication skills in writing and verbally.
• Organized with a fine eye for detail.

Responsibilities

• Manage large volumes of outbound communications.
• Identify customer needs and clarify information.
• Manage customer data and job card creation.

Skills

Customer centricity

IT literacy

Effective communication

Organizational skills

Job description

A leading vehicle rental specialist is seeking a Customer Support Representative for their Darlington office. You will manage outbound communications, identify customer needs, and handle customer data in a dynamic contact centre environment. Ideal candidates are customer-focused, IT literate, and possess strong organizational skills. This full-time role offers a salary of £23,874, annual leave, pension contributions, and various employee benefits, promoting a diverse and inclusive workplace.