Lead Customer Education & Training Specialist

Wood Mackenzie Ltd; Greater London; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A global analytics company is seeking a Lead Customer Education Specialist / Trainer to enhance customer retention through tailored training and client engagement. The ideal candidate will have extensive experience in data analytics, exceptional communication skills, and the ability to support diverse clients in maximizing their product usage. The role involves collaboration with account managers, development of training materials, and engagement with key contacts across sectors to ensure product effectiveness and customer satisfaction. Located in Greater London, this role offers opportunity for professional growth and development.

Qualifications

• Experience in a Customer Education role within B2B sales or SaaS.
• Experience in energy or natural resources industries.
• Ability to manage relationships with end-users and senior stakeholders.

Responsibilities

• Support clients through tailored training and demonstrations.
• Build in-depth knowledge of products and deliver training sessions.
• Analyze client needs and create workflow solutions.

Skills

Customer Education experience

Presentation skills

Public speaking

Communication skills

Data analytics knowledge

Salesforce.com experience

Organizational skills

Tools

PowerBI

Intermediate Excel skills

Job description

A global analytics company is seeking a Lead Customer Education Specialist / Trainer to enhance customer retention through tailored training and client engagement. The ideal candidate will have extensive experience in data analytics, exceptional communication skills, and the ability to support diverse clients in maximizing their product usage. The role involves collaboration with account managers, development of training materials, and engagement with key contacts across sectors to ensure product effectiveness and customer satisfaction. Located in Greater London, this role offers opportunity for professional growth and development.