Global CX & Technical Training Leader

Viasat, Inc.; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading satellite communications provider is seeking a Customer Experience and Technical Trainer based in Greater London. This role is critical for enhancing the skills of internal and external teams to provide exceptional customer service. The ideal candidate will design and implement training programs using various methodologies and will be responsible for measuring their effectiveness. Engaging with both technical and non-technical teams, the individual will drive training initiatives to bridge gaps and improve customer experiences, ensuring all training aligns with business goals.

Qualifications

• Strong organizational skills to manage multiple projects in a quick-paced environment.
• Experience engaging both technical and non-technical audiences effectively.
• Ability to translate customer needs into impactful training programs.

Responsibilities

• Deliver global training programs for customer support teams.
• Adopt diverse training methodologies to meet varied audience needs.
• Measure training effectiveness to drive improvement.

Skills

Training design

Analytical thinking

Customer service understanding

Presentation skills

Cross-functional collaboration

Customer empathy

Metrics utilization

Tools

NICE

ServiceNow

Salesforce

Job description

A leading satellite communications provider is seeking a Customer Experience and Technical Trainer based in Greater London. This role is critical for enhancing the skills of internal and external teams to provide exceptional customer service. The ideal candidate will design and implement training programs using various methodologies and will be responsible for measuring their effectiveness. Engaging with both technical and non-technical teams, the individual will drive training initiatives to bridge gaps and improve customer experiences, ensuring all training aligns with business goals.