Customer Success Analytics Leader — Data-Driven Growth

Optimizely; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading SaaS company in the United Kingdom is seeking a Customer Success Analytics Lead to optimize decision-making within the Customer Success teams. This role involves leveraging customer data to derive actionable insights, building predictive models, and collaborating with cross-functional teams to implement strategies for retention and satisfaction. The ideal candidate has a strong analytics background with experience in SaaS and specific tools like SQL and Tableau.

Benefits

High-growth work environment

Development opportunities

Diverse and inclusive workplace

Qualifications

• 5+ years of professional experience.
• 3+ years in Customer Success Ops at a SaaS company.
• Experience with Customer Success platforms.

Responsibilities

• Leverage customer performance data to identify actionable insights.
• Build predictive models to support forecasting and optimization.
• Partner with teams to implement data-informed actions.

Skills

Proficiency in SQL

Statistical programming (Python, R)

Data storytelling

Collaboration skills

Education

Bachelor’s degree in a quantitative field

Tools

Tableau

Power BI

Salesforce Service

Job description

A leading SaaS company in the United Kingdom is seeking a Customer Success Analytics Lead to optimize decision-making within the Customer Success teams. This role involves leveraging customer data to derive actionable insights, building predictive models, and collaborating with cross-functional teams to implement strategies for retention and satisfaction. The ideal candidate has a strong analytics background with experience in SaaS and specific tools like SQL and Tableau.