Key Account Success Specialist – Onsite in Wolverhampton

Dubizzle Limited; Wolverhampton; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading service provider in Wolverhampton is seeking a Key Account Support Executive to deliver exceptional customer service to large strategic accounts. The successful candidate will manage daily account activities, resolve customer queries, and maintain close relationships with key contacts to ensure satisfaction. Responsibilities include documentation in Salesforce, coordination with multiple teams, and ongoing communication with clients. This position offers a competitive benefits package and is based onsite in Wolverhampton.

Benefits

Sales Commission scheme

23 days' holiday + Bank Holidays

Company Pension scheme

Cycle to Work scheme available

Employee rewards and discounts

Health Care Cash Plan option

24/7 Employee Assistance Programme

Access to online learning platform

Free onsite parking

Life Assurance

Qualifications

• Proven expertise in delivering exceptional customer service and managing key accounts.
• Strong communication skills to foster long-term customer relationships.
• Ability to analyze data and spot at-risk accounts.

Responsibilities

• Deliver outstanding customer service through multiple channels.
• Manage billing, payment questions, and contract amendments.
• Document all customer interactions in Salesforce.
• Coordinate with different teams to fulfill customer commitments.
• Conduct regular check-ins with customers to discuss their needs.

Skills

Customer service excellence

Account management

Conflict resolution

Salesforce proficiency

Relationship building

Job description

A leading service provider in Wolverhampton is seeking a Key Account Support Executive to deliver exceptional customer service to large strategic accounts. The successful candidate will manage daily account activities, resolve customer queries, and maintain close relationships with key contacts to ensure satisfaction. Responsibilities include documentation in Salesforce, coordination with multiple teams, and ongoing communication with clients. This position offers a competitive benefits package and is based onsite in Wolverhampton.