Ecommerce Support Specialist – Auto Parts Customer Care

GSF Car Parts; Wolverhampton; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading automotive parts distributor seeks an Ecommerce Customer Service Advisor for its Wolverhampton Distribution Centre. Candidates should have a strong background in customer service or telesales, be process-driven and capable of managing multiple systems. Responsibilities include answering enquiries, resolving issues, and enhancing customer satisfaction. The role offers comprehensive benefits and development opportunities, aiming for targets in a fast-paced environment.

Benefits

28 days annual leave

Online employee discount scheme

Healthcare cash plan

Company pension

Internal Development Programmes

Career progression opportunities

Qualifications

• Proven track record in telesales and/or customer service.
• Strong ability to utilize multiple workspace systems for accurate data entry.
• Confidence in using IT and computer systems across a multi-monitor workspace.

Responsibilities

• Answer customer telephone and electronic enquiries efficiently.
• Handle pre-purchase and post-purchase issues.
• Maximize sales opportunities and minimize costs.

Skills

Customer focus

Excellent interpersonal skills

Strong communication skills

Process driven

Ability to work under pressure

Target motivated

IT proficiency

Interest in automotive industry

Job description

A leading automotive parts distributor seeks an Ecommerce Customer Service Advisor for its Wolverhampton Distribution Centre. Candidates should have a strong background in customer service or telesales, be process-driven and capable of managing multiple systems. Responsibilities include answering enquiries, resolving issues, and enhancing customer satisfaction. The role offers comprehensive benefits and development opportunities, aiming for targets in a fast-paced environment.