Client Success Partner

SOS International; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A global health and security solutions provider is seeking individuals for a client service role. The position requires fluent communication in English and German, along with a strong customer service background. The role focuses on delivering product expertise and ensuring long-term client satisfaction. This position includes a hybrid working model, with 3 days in the office and provides opportunities for professional growth and participation in networking events.

Benefits

Discount schemes

Employee Assistance Programme

Access to workplace events

Inclusive workplace environment

Qualifications

• Previous experience in a client/customer service role with international corporate organizations.
• Ability to communicate effectively with multiple stakeholders from different geographical areas.
• Excellent written, presentation, and oral communication skills.

Responsibilities

• Provide expertise on products and services to clients.
• Solve client queries and offer solutions.
• Ensure clients receive the best products and solutions for their strategy.
• Capture client feedback to improve products and services.

Skills

Fluent in English

Fluent in German

Customer service

Networking

Organizational skills

Job description

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

About the role

Are you prepared to go the extra mile for your clients?

Do you think outside the box?

Would you like to use your language skills?

We are looking for a strategic and supportive partner for our clients. You will focus on building loyalty to ensure long‑term client retention by presenting product information, addressing customer issues, and helping the sales team with upsells and renewals.

Key responsibilities

• Providing expertise on our products and services to our clients
• Solving client queries and offering solutions
• Ensuring our clients are getting the best products & solutions for their long-term strategy
• Understanding clients’ needs and capturing feedback to improve products and services
• Proactively communicating with our clients and internal stakeholders
• Participating in networking events

About you

• Previous experience in a client/customer service role, with international corporate organisations
• Exposure in dealing with multiple stakeholders from different geographical areas
• Ability to communicate in English and German fluently
• A natural networker and a team player
• A passion for research and finding solutions
• Excellent written, presentation and oral communication skills
• Exceptional organisational skills with the ability to manage numerous clients simultaneously

Hybrid working: 3 days in the office.

Benefits

• Discount schemes (Cycle2work, season ticket loans, gym discounts)
• Access to our Employee Assistance & Employee Support Programme
• Access to Chiswick Business Park Enjoy Work events (if based in London)
• We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support

Address: Building 4, 566 Chiswick High Road, London W4 5YE, United Kingdom

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages

Start your journey with us today. Apply now!