Customer Support Consultant Banking

Dubizzle Limited; Remote; GBP 21,000 - GBP 33,000; Full time

Job summary

A leading customer support company is seeking a Customer Support Consultant to build strong customer relationships and resolve issues efficiently. The ideal candidate should be fluent in German and English, possess strong analytical skills, and be technology-savvy. This role offers a flexible schedule, remote work opportunities, and various benefits, including compensation in USD and personal development. If you're proactive and passionate about customer satisfaction, apply now with your CV in English.

Benefits

Flexible schedule (24/7)

Opportunity to cooperate fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Qualifications

• Fluency in spoken and written German and English (C1 or higher).
• Proven experience in handling customer communications effectively.
• Ability to interact across multiple customer channels professionally.

Responsibilities

• Build strong and lasting customer relationships.
• Resolve customer issues quickly with high-quality solutions.
• Communicate effectively with developers and specialists.

Skills

Fluency in German and English (C1 or higher)

Strong analytical thinking

Tech-savvy with strong system-handling skills

Fast and accurate typing skills

Proven customer service communication skills

Positive, proactive, and responsible attitude

Tools

Google Workspace

Microsoft-based environments

Job description

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Build strong and lasting customer relationships
• Resolve customer issues quickly and efficiently, ensuring high-quality solutions
• Keep up with evolving tools and technology
• Escalate complex issues to the appropriate team for resolution
• Apply the latest and greatest customer happiness practices
• Maintain a deep
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• Fluency inGerman and English (C1 or higher), both spoken and written
• 6–12>Stronganalytical thinking, research, and problem-solving skills
• Tech-savvy, with strong system-handling skills, including routine navigation ofGoogle Workspace or Microsoft-based environments
• Fast and accurate typing skillswith confident multi-platform usage
• Proven customer service communication skills, including:
• Objection handling
• Structured and benefit-oriented dialogue
• Empathy and clear, professional articulation
• Ability to consistently apply these communication skills acrossall customer interaction channels
• Positive, proactive, and responsible attitude
• Personal computer (minimum8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload)

Benefits and Perks:

• Flexible schedule (24/7)
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also –internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.