Business Analyst

Encoreestates; Cambridge; Hybrid; GBP 38,000 - GBP 40,000; Full time

Job summary

A leading property management firm in Cambridge seeks a Business Analyst to improve systems and processes. The role entails analysis of business functions, stakeholder collaboration, and documentation of requirements. Candidates should possess strong analytical and communication skills. Familiarity with property management systems like Qube is important. The position offers a hybrid working model with a salary range of £38,000 to £40,000 per year, requiring a presence in the office three days a week.

Qualifications

• Proven experience as a Business Analyst or in a similar role.
• Ability to analyze business processes and identify improvements.
• Experience working with stakeholders to gather requirements.

Responsibilities

• Analyze business processes and systems to identify gaps.
• Document business requirements and functional specifications.
• Collaborate with IT teams to support system improvements.

Skills

Analytical skills

Problem-solving skills

Communication skills

Documentation skills

Tools

Qube

Dwellant

Data visualization tools

Job description

The Role

We’re looking for a Business Analyst to join our team and support the ongoing improvement of our systems and processes. This role is central to how we operate: you’ll work across departments to understand how the business functions, identify opportunities to improve efficiency, and ensure our technology supports practical business needs.

You’ll be working closely with stakeholders and IT, acting as the link between operational teams and the systems they rely on. A solid understanding of property and estate management, along with experience working with business systems such as Qube and Dwellant, will be important for success in this role.

What you’ll do

• Analyse business processes and systems to identify gaps, inefficiencies, and improvement opportunities

• Work with stakeholders to gather requirements and define project scope

• Document business requirements, functional specifications, and process flows

• Analyse data to identify trends and insights that inform decision-making

• Collaborate with IT teams to support the implementation of system changes and improvements

• Review implemented solutions to ensure they meet business needs and make adjustments where required

• Provide training and ongoing support to end users

• Prepare clear reports and updates for management on progress and outcomes

• Triage support tickets and ensure issues are resolved in a timely manner

What you’ll bring

Essential

• Proven experience in a Business Analyst or similar role

• Strong analytical and problem-solving skills

• Clear, confident communication skills and the ability to work with a range of stakeholders

• Experience documenting business requirements and processes

• Ability to work independently while contributing effectively to a wider team

Desirable

• Experience with data analysis or visualisation tools

• Familiarity with CRM systems or business process management software

• Knowledge of Agile or Scrum methodologies

• Experience in the property or estate management sector

• Strong attention to detail and organisational skills

If you’re methodical, practical, and comfortable working at the intersection of business processes and technology, we’d like to hear from you.

At Encore, we pride ourselves on delivering outstanding service and managing valuable residential estates with expertise and care. This is your opportunity to grow into a leadership role while making a real impact in the lives of our clients.

Encore operate a hybrid working model, for this role the requirement is 3 days in the office, 2 days at home. During probation you will be required to be in the office 4 days per week. The salary for this role is £38,000 - £40,000 per annum. Please note - this is not a remote role so please only apply if you live within reasonable travel and can be in the Cambridge office 4 days per week.