Head of Technical Success & Customer Engineering

Pinpoint; Remote; GBP 75,000 - GBP 100,000; Full time

Job summary

A dynamic HR tech company is seeking a Head of Customer Engineering to oversee customer solutions and technical success. This remote role will involve managing two teams responsible for Technical Account Management and Careers Site Support, ensuring high-quality service and operational excellence. Candidates should possess significant experience in customer-facing technical roles, ideally with a strong background in startup environments. The position offers comprehensive healthcare and unlimited holidays, among other benefits.

Benefits

Comprehensive healthcare

Unlimited holidays

Mental health support

401k or pension contributions

Fully paid parental leave

Learning budget

Qualifications

• Experience managing customer-facing technical teams.
• Meaningful experience in Technical Account Management or similar roles.
• Recent experience in a startup or early-stage scale-up environment.

Responsibilities

• Oversee and build Technical Account Management function.
• Join complex customer calls for technical context.
• Lead and manage Careers Site Support team effectively.

Skills

Technical fluency around APIs

Experience in customer-facing technical roles

Strong problem-solving skills

Ability to manage teams

Job description

A dynamic HR tech company is seeking a Head of Customer Engineering to oversee customer solutions and technical success. This remote role will involve managing two teams responsible for Technical Account Management and Careers Site Support, ensuring high-quality service and operational excellence. Candidates should possess significant experience in customer-facing technical roles, ideally with a strong background in startup environments. The position offers comprehensive healthcare and unlimited holidays, among other benefits.