Customer Engineer: Technical Partner for Onboarding & Growth

Personio GmbH; Greater London; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A tech firm in the UK is seeking a customer-facing engineer to aid sales conversations and onboard customers smoothly while addressing technical challenges. The ideal candidate has a strong technical foundation, experience with APIs and integrations, and the ability to solve practical problems effectively. You’ll be responsible for supporting customers in transitioning data from legacy systems and collaborating with Sales, Product, and Engineering teams to enhance the service offering. This role is crucial in ensuring customer insights inform product development.

Qualifications

• Experience writing production-quality code, scripts, or internal tools.
• Hands-on experience working with APIs, integrations, and data flows.
• Strong debugging skills across multiple systems and layers.
• Experience working directly with customers in a technical context.

Responsibilities

• Partner with Sales on validating technical requirements and answering questions.
• Work closely with Product and Engineering to prioritize features.
• Triage and resolve complex customer issues across integrations and workflows.
• Support customers transitioning data from legacy tools into Glyphic.

Skills

Customer-facing engineer

Experience with APIs and integrations

Strong debugging skills

Production-quality code writing

Problem-solving in fast-moving environments

Tools

HubSpot

Salesforce

Job description

A tech firm in the UK is seeking a customer-facing engineer to aid sales conversations and onboard customers smoothly while addressing technical challenges. The ideal candidate has a strong technical foundation, experience with APIs and integrations, and the ability to solve practical problems effectively. You’ll be responsible for supporting customers in transitioning data from legacy systems and collaborating with Sales, Product, and Engineering teams to enhance the service offering. This role is crucial in ensuring customer insights inform product development.