Digital Operations Manager

Jensten Group; Sutton; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading UK broker group is seeking a Digital Operations Manager based in Sutton to drive digital excellence. The successful candidate will inspire a talented team, manage digital strategies for performance improvement, and engage with key stakeholders. Candidates should have a background in the insurance industry, strong data analysis skills, and extensive IT knowledge including Excel and PowerPoint. The role offers flexibility between office and remote work, along with a comprehensive benefits package.

Benefits

27 days annual leave

Excellent pension scheme

Flexible benefits

Group Life Assurance cover

Paid parental leave

Professional qualification support

Discount perks

Holiday purchase scheme

Qualifications

• Background in the insurance industry.
• Experience in Operations Management role.
• Strong data analysis skills for performance improvement.

Responsibilities

• Inspire and manage a talented team.
• Utilise digital MI for efficiency.
• Streamline workflows through technology.

Skills

Leadership

Data analysis

Relationship-building

Digital innovation

IT and systems knowledge

Tools

Excel

PowerPoint

Open GI

Job description

Henry Seymour Digital Operations Manager – Sutton

Henry Seymour, part of the Jensten Group, invites a dynamic leader to drive digital excellence as a Digital Operations Manager. The role reports to the Digital Schemes division, supports 4 direct reports, and blends office and remote work after probation.

Key objectives & responsibilities

Leadership & Team Development

• Inspire and manage a talented team, ensuring performance reviews, continuous professional development, and successful team hires
• Foster a culture of collaboration, accountability, and growth

Digital Strategy & Performance

• Utilise and enhance digital Management Information (MI) to improve efficiency and achieve performance targets
• Oversee digital processes, identify new opportunities for revenue growth, and drive business development strategies

Process Optimisation & Technology

• Streamline workflows through technology, automation, and innovative solutions to enhance customer experience
• Monitor call system performance, including bounce rates, drop-offs, and response times, ensuring service levels are consistently met

Stakeholder Engagement & Reporting

• Work closely with Managing Directors to review account performance, identify strengths and opportunities, and manage external relationships
• Deliver robust MI reporting to track workflows, customer experience, and other critical business metrics

About You

You’re a proactive, detail‑oriented leader with a passion for digital innovation and operational excellence. You thrive on solving problems, influencing stakeholders, and simplifying complex information.

Qualifications & experience

• A background in the insurance industry
• Experience in a similar Operations Management role
• Strong data analysis skills and the ability to leverage digital MI for performance improvement
• Excellent IT and systems knowledge (Excel, PowerPoint essential; Open GI desirable)
• Outstanding communication and relationship‑building skills at all levels

Rewards & Benefits

• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex‑benefits – a range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work – amazing discounts on cinema tickets, meals out, luxury items, etc.
• Holiday purchase scheme – up to 5 days annually

About Us

The Henry Seymour & Co brand leads in hair and beauty insurance, while the Tradesman Saver brand serves trade and construction. Jensten, a leading UK broker group, offers scale and agility across six specialist divisions, employing over 1,000 people across 35 locations.

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