Security Alarm Tech Support & Troubleshooting

Johnson Controls; Manchester; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A global leader in building performance is seeking a Technical Support Operator in Manchester. This full-time role involves providing phone-based technical support for security alarm systems, where you will diagnose faults and enhance customer satisfaction. Required skills include excellent communication and problem-solving abilities, with opportunities for career growth. The position offers competitive salary, a bonus plan, and generous leave policies, making it an attractive career opportunity.

Benefits

Competitive Salary

Bonus Plan

Generous Leave

Comprehensive Benefits

Career Development

Free Onsite Parking

Dress Down Fridays

Qualifications

• Strong ability to diagnose and troubleshoot security alarm faults.
• Experience with monitoring and programming software.
• Passion for problem-solving and delivering customer service.

Responsibilities

• Provide technical support to field engineers and customers.
• Diagnose and troubleshoot security alarm faults.
• Deliver excellent customer service.

Skills

Problem-solving interest

Excellent communication skills

Ability to convey technical information to a non-technical audience

Job description

A global leader in building performance is seeking a Technical Support Operator in Manchester. This full-time role involves providing phone-based technical support for security alarm systems, where you will diagnose faults and enhance customer satisfaction. Required skills include excellent communication and problem-solving abilities, with opportunities for career growth. The position offers competitive salary, a bonus plan, and generous leave policies, making it an attractive career opportunity.