Client Account Coordinator — Customer Success & Growth

Chubb Fire & Security Ltd.; Blackburn; On-site; GBP 27,000; Full time

Job summary

A global security service provider is seeking a Client Account Coordinator in Blackburn. The ideal candidate possesses exceptional administration skills and a commitment to outstanding customer service. This role involves managing key accounts, collaborating with various teams, and ensuring customer satisfaction. Candidates should demonstrate strong communication skills, solution-focused thinking, and literacy in IT, particularly Excel. Benefits include a competitive salary, generous holiday entitlement, and extensive training opportunities.

Benefits

25 days holiday, plus bank holidays

Free Onsite Parking

Cycle to Work Scheme

Online GP Appointments

Employee Referral Scheme (£1000)

Company Pension Scheme

Life Assurance (4 x Basic Salary)

Free Mortgage Advice

Employee Scholarship Scheme

Health & Wellbeing Resources

Bravo Awards

Qualifications

• Experience in coordinating/supporting customer accounts is ideal.
• Capable of building rapport with customers and colleagues.
• Ability to multitask effectively while managing several customers.

Responsibilities

• Manage day-to-day customer accounts while ensuring customer satisfaction.
• Work closely with Account Directors to meet client expectations.
• Proactively manage outstanding jobs and prepare reports.

Skills

Exceptional administration skills

Strong communication

Solution focused

Solid IT literacy

Strong Excel skills

Ability to prioritize workloads

Job description

A global security service provider is seeking a Client Account Coordinator in Blackburn. The ideal candidate possesses exceptional administration skills and a commitment to outstanding customer service. This role involves managing key accounts, collaborating with various teams, and ensuring customer satisfaction. Candidates should demonstrate strong communication skills, solution-focused thinking, and literacy in IT, particularly Excel. Benefits include a competitive salary, generous holiday entitlement, and extensive training opportunities.