Founding Customer Success Engineer, Cybersecurity

Methodfi; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A cybersecurity startup in the UK is seeking a Founding Customer Success Engineer to join their rapidly growing team. This role involves guiding technical onboarding processes and ensuring that customers gain maximum value from the platform. Ideal candidates should have experience in cybersecurity, strong technical skills, and be capable of building processes from scratch. The company emphasizes an office-based culture and offers visa sponsorship for qualified candidates.

Benefits

Flexible working conditions

Support for visa sponsorship

Autonomy in building customer success processes

Qualifications

• Experience as a Customer Success Engineer at 2+ companies in cybersecurity or cloud tools.
• Ability to define technical processes and track customer success.
• Strong understanding of cloud infrastructure and DevOps workflows.

Responsibilities

• Guide customers from initial deployment to becoming power users.
• Create technical onboarding guides and runbooks.
• Run technical workshops to drive product adoption.
• Voice the customer in product development.

Skills

Technical onboarding

Cloud security expertise

Customer engagement

Troubleshooting complex deployments

Process building

Job description

A cybersecurity startup in the UK is seeking a Founding Customer Success Engineer to join their rapidly growing team. This role involves guiding technical onboarding processes and ensuring that customers gain maximum value from the platform. Ideal candidates should have experience in cybersecurity, strong technical skills, and be capable of building processes from scratch. The company emphasizes an office-based culture and offers visa sponsorship for qualified candidates.