Junior Hire Controller

John F Hunt Power; Livingston; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading hire services company in Livingston is seeking a Junior Hire Controller. You will be the first point of contact for customers, supporting daily operations at the depot. Responsibilities include providing outstanding customer service, processing orders, and collaborating with engineers to ensure quality delivery. Ideal candidates will have strong communication skills, be proficient in Microsoft Office, and possess excellent organizational abilities. This role offers a competitive salary and 25 days of annual leave plus bank holidays.

Benefits

25 days annual leave

Bank Holidays

Qualifications

• Demonstrated ability to provide excellent customer service.
• Strong oral and written communication skills.
• Capable of working autonomously and managing workload efficiently.

Responsibilities

• Provide customers with excellent service throughout the hire process.
• Handle customer enquiries via phone and email.
• Process customer orders using MCSrm rental software.
• Handle paperwork for hire contracts and equipment servicing.
• Collaborate with the depot foreman and engineers to fulfill customer requests.

Skills

Excellent customer service

Oral and written communication

Ability to prioritize tasks

Proficiency in Microsoft packages

Attention to detail

Tools

MCSrm

Job description

We are currently looking for a Junior Hire Controller to join our busy depot in Livingston.

As a Junior Hire Controller you will be the first point of contact for our varied customer base and will support the hire desk team in all aspects of the day-to-day operations of the depot.

The role will be office based and comes with a competitive salary, 25 days paid annual leave plus Bank Holidays.

Responsibilities include (but are not restricted to) the following:

• Providing all customers with the same excellent levels of customer service throughout the hire process
• Dealing with customer enquiries and requests via phone and email
• Processing customer orders using rental software package MCSrm
• Process paperwork associated with hire contracts and the servicing of equipment
• Work closely with the depot foreman and team of engineers to ensure all customer requests and orders are delivered to a high standard

Desired skills and experience:

• Has the ability to prioritise a variety of matters, as and when they arise, and deal with them in a professional and timely manner
• Can demonstrate high levels of both oral and written communication skills to forge strong internal and external relationships, across all levels of business.
• Has the capacity to work autonomously and to prioritise their workload to meet strict deadlines
• Is able to thrive when both working as part of a team and as an individual
• Is proficient with all Microsoft packages (Word, Excel, Outlook etc) with strong typing and general computer skills
• Has good business awareness and attention detail in every aspect of their work

Does this sound like the role for you? If so, to apply please send your CV to [e-mail]