Hire Desk Controller

Speedy Hire Plc.; Haydock; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading hire provider in the UK is seeking a friendly and customer-focused Hire Desk Controller for their Haydock team. This full-time role involves managing customer enquiries, coordinating the hire process, and ensuring equipment is available while delivering outstanding service. The ideal candidate will possess strong organisational and communication skills, have experience in the hire industry, and hold a valid UK driving licence. The position offers comprehensive benefits including 26 days holiday, a pension scheme, and training opportunities.

Benefits

26 days holiday

Life assurance

Pension scheme

95% discount across the Speedy brand

Employee Assistance Programme

Qualifications

• Strong organisational skills and attention to detail.
• Confident communication skills, both written and verbal.
• A full UK driving licence.
• Previous experience in the hire industry or a similar role.

Responsibilities

• Manage customer enquiries and coordinate the hire process.
• Ensure equipment availability and resolve customer queries.
• Work alongside teams to fulfil orders efficiently.

Skills

Organisational skills

Communication skills

Flexibility

Customer service

Job description

Speedy are the UK’s leading hire provider, offering the widest range of tools, specialist hire equipment, plant and support services – everything for every job.

We’re currently looking for a friendly and customer‑focused Hire Desk Controller to join our team, based at our Haydock depot. This is a full‑time role, working 37.5 hours per week, Monday to Friday.

Role overview

As a Hire Desk Controller, you’ll be at the heart of our operations and a key point of contact for our customers. You’ll play a vital role in delivering outstanding service by building strong relationships and coordinating the entire hire process – from taking the initial enquiry through to delivery and collection. You’ll work closely with colleagues across the depot to ensure everything runs smoothly and our customers receive the best possible experience.

Responsibilities

Your day‑to‑day role will be mainly desk‑based, working alongside teams such as stock, transport, and engineering to make sure equipment is available, orders are fulfilled efficiently, and any queries are resolved quickly and professionally.

What you’ll bring

• Strong organisational skills and attention to detail
• Confident communication skills, both written and verbal
• A flexible and adaptable learn and develop
• A full UK driving licence
• Previous experience in the hire industry, or in a similar sales or operational role
• The ability to support your team in delivering our ESG Strategy – Decade to Deliver

What we offer

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Training, development and clear career progression opportunities
• Voluntary Health Cash Plan
• My Staff Shop – discounts and offers across many well‑known retailers
• Green Commute Initiative – Cycle to Work scheme
• PAM – Employee Assistance Programme (EAP): free and confidential support for wellbeing, legal, financial, and personal matters
• Career Line of Sight, giving you a clear view of progression and development opportunities across the Speedy Group

Please note, we reserve the right to close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as possible.

Some roles within the Speedy Group UK&I may require a DBS, credit, or security clearance check.

Speedy is an equal opportunities employer, committed to embracing diversity and creating an inclusive environment where everyone can do their best work.

All applicants will be considered without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability. Proof of right to work in the UK will be required before employment begins.

For more information, view our ESG and governance policies here: https://www.speedyservices.com/esg/governance