Inside Sales Coordinator

Emerson; Leicester; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

Job Description

• Act as a senior Inside Sales Engineer, managing RFQs, preparing technically and commercially accurate quotations, and supporting order conversion.
• Coordinate day-to-day activities of the Inside Sales Engineering team to ensure workload balance, responsiveness, and delivery to customer expectations.
• Serve as a first point of contact for technical and system-related questions within the team.
• Drive adherence to standard processes, tools, and CRM/Oracle systems.
• Monitor, track, and report KPIs including quote response time, quote-to-order conversion, quote-follow‑up, and quote accuracy.
• Identify, lead, and implement process improvements to increase efficiency, accuracy, and service quality.
• Support onboarding and training of new team members and provide ongoing coaching.
• Liaise closely with Field Sales, Account Management, Center of Excellence, PMO and Operations to align priorities and resolve issues.
• Review customer purchase orders against quotations and ensure technical and commercial compliance.
• Ensure compliance with trade regulations, company policies, and safety standards.
• Promote a customer-focused, collaborative, and accountable team culture.

Who You Are

• We are seeking a proactive internal sales professional, who enjoys building and maintaining customer relationships. You’re organised, with a keen eye for detail, who communicates impactfully. If you’re someone who enjoys problem‑solving and, with a strong attention to customer needs, then we welcome your application!

Requirements

• Degree or qualification in an engineering discipline or equivalent experience.
• Experience in the flow control or valve industry, preferably isolation valves and actuation.
• Strong commercial and technical sales engineering background.
• Demonstrated experience coordinating or leading teams in a sales, customer support, or technical environment.
• Proficiency with CRM and ERP systems (Oracle preferred).
• Strong communication skills in English.

Preferred Qualifications

• Understanding of Isolation Valves: Having a foundational knowledge of isolation valves or process control systems. The ability to expand upon this knowledge and incorporate it thoughtfully into customer proposals will be key to the future success in this role.

Our Culture & Commitment to You

• At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams.
• We recognise the importance of employee wellbeing. We prioritise providing competitive benefit plans to meet yours and your family’s physical, mental, financial, and social needs. We provide wellbeing benefits, healthcare plans and eyecare, benefits centred around professional development, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid family leave (maternal, adoption and paternal) and holiday leave.

Accessibility Assistance or Accommodation

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!