Team Administrator - Primary Care Mental Health Hub

Transformationunitgm; Aylesbury; On-site; GBP 27,000 - GBP 31,000; Full time

Job summary

A healthcare foundation trust in Aylesbury is seeking a proactive Team Administrator to manage enquiries and support the Buckinghamshire Primary Care Mental Health Hub. This full-time role involves general administrative duties, including managing communications and supporting clinical staff. The ideal candidate will possess excellent communication skills and organizational abilities. This position offers career progression opportunities and is part of a rewarding team that values diversity and inclusion.

Benefits

Excellent opportunities for career progression

27 days annual leave, plus bank holidays

NHS Discount across a wide range of shops

Qualifications

• Experience of using Office computer programs including MS Teams, Excel, Word, and Outlook.
• Ability to manage and prioritise own workload.
• Experience of working in a healthcare environment.

Responsibilities

• Handle general enquiries into the hub.
• Organise meetings and co-ordinate diaries of team members.
• Provide administrative support ensuring effective administrative systems.

Skills

Excellent communication skills

Organizational skills

Ability to work under pressure

Interpersonal skills

Education

NVQ Level II in business administration or equivalent experience

GCSE English and Maths (minimum Grade C or equivalent)

Recognised secretarial qualification (e.g., RSA or equivalent)

Tools

MS Teams

Excel

Word

Outlook

Job description

Main area Community Mental Health Services - Administration Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Mon-Fri 9-5) Job ref 267-BM7703845

Employer Oxford Health NHS Foundation Trust Employer type NHS Site Buckinghamshire Primary Care Mental Health Hub Town Aylesbury Salary £27,485 - £30,162 Per Annum Salary period Yearly Closing 15/02/2026 23:59

Team Administrator - Primary Care Mental Health Hub

Band 4

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).

We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.

We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.

We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.

Good luck and we hope to hear from you.

Job overview

Are you looking for an opportunity to work in an innovative and developing service? Are you an organised and proactive administrator with excellent communication and interpersonal skills?

Do you enjoy using your initiative and flexibility to support your team to deliver high-quality services?

We're seeking a Team Admin to join our wider admin team supporting the Buckinghamshire Primary Care Mental Health hub. You'll play a vital role in improving access to dedicated mental health support in local community settings across Buckinghamshire.

You will be managing enquires, via email and telephone, from service users and professionals. You will also be responsible for general administration duties for clinical staff, minute taking, data recording and collection.

If you have any questions about the team or queries please don't hesitate to contact the team on the details at the bottom of this advert.

Main duties of the job

• Handle general enquiries into the hub.
• Respond to email and telephone enquiries, using a high level of initiative.
• Working in a confidential, respectful and sensitive manner.
• Organising meetings, co-ordinating the diaries of team members and providing administrative support as required.
• Provide administrative support to the team ensuring that there are effective administrative systems and procedures in operation.

Working for our organisation

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:“Outstanding care delivered by an outstanding team”

Our values are:“Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Detailed job description and main responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Subject to Evaluation

Person specification

Qualifications

• NVQ Level II in business administration or equivalent experience
• GCSE English and Maths (minimum Grade C or equivalent)
• Recognised secretarial qualification (eg RSA or equivalent)

Knowledge and Experience

• Experience of using Office computer programs including MS Teams, Excel, Word and Outlook
• Ability to manage and prioritise own workload
• Ability to liaise with both the public and all professionals in a confident and effective manner
• Experience of working in a role with varying demands
• Ability to work effectively under pressure/with interruptions
• Experience of working in a healthcare environment
• Working knowledge of email systems and electronic health records systems
• Experience of working within Mental Health Services

People Skills

• Able to communicate with staff across all levels of the organisation
• Able to communicate in a respectful and senstive manner with service users
• Experience of dealing with challenging telephone calls
• All new starters have a thorough induction process, both local and Trust wide, which aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
• Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
• We’re advocates of flexible working and many of our roles offer a range of employment options to help you balance your work and personal life.
• Employees are expected to undertake mandatory and statutory training related to their role.
• We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
• We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values – safe, caring and excellent.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
• Oxford is a world-renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.

Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.