Team Administrator & Primary Care Mental Health Hub

Oxford Health; Aylesbury; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A regional health service provider in Aylesbury is looking for a Team Admin to enhance access to mental health support. You will manage enquiries, assist clinical staff, and perform administrative duties. The ideal candidate has NVQ Level II in business administration, experience using MS Office tools, and strong interpersonal skills. This position offers career progression, generous leave, and other benefits in a supportive workplace environment.

Benefits

Excellent opportunities for career progression

27 days annual leave, plus bank holidays

NHS Discount across various retailers

Competitive pension scheme

Employee Assistance Programme

Qualifications

• Experience of using Office computer programs including MS Teams, Excel, Word, and Outlook.
• Ability to manage and prioritise own workload.
• Experience of liaising with both the public and all professionals.

Responsibilities

• Handle general enquiries into the hub.
• Respond to email and telephone enquiries using a high level of initiative.
• Organise meetings and provide administrative support to the team.

Skills

Using Office computer programs including MS Teams, Excel, Word, and Outlook

Managing and prioritising workload

Effective communication with public and professionals

Working under pressure

Education

NVQ Level II in business administration or equivalent

GCSE English and Maths (minimum Grade C or equivalent)

Tools

MS Teams

Excel

Word

Outlook

Job description

Job overview

Are you looking for an opportunity to work in an innovative and developing service? Are you an organised and proactive administrator with excellent communication and interpersonal skills?

Do you enjoy using your initiative and flexibility to support your team to deliver high-quality services?

We're seeking a Team Admin to join our wider admin team supporting the Buckinghamshire Primary Care Mental Health hub. You'll play a vital role in improving access to dedicated mental health support in local community settings across Buckinghamshire.

You will be managing enquiries, via email and telephone, from service users and professionals. You will also be responsible for general administration duties for clinical staff, minute taking, data recording and collection.

If you have any questions about the team or queries please don't hesitate to contact the team on the details at the bottom of this advert.

Main duties of the job

• Handle general enquiries into the hub.
• Respond to email and telephone enquiries, using a high level of initiative.
• Working in a confidential, respectful and sensitive manner.
• Organising meetings, co-ordinating the diaries of team members and providing administrative support as required.
• Provide administrative support to the team ensuring that there are effective administrative systems and procedures in operation.

Working for our organisation

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible.

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Detailed job description and main responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Subject to EvaluationPerson specification

Qualifications

Essential criteria

• NVQ Level II in business administration or equivalent experience
• GCSE English and Maths (minimum Grade C or equivalent)

Desirable criteria

• Recognised secretarial qualification (eg RSA or equivalent)

Knowledge and Experience

Essential criteria

• Experience of using Office computer programs including MS Teams, Excel, Word and Outlook
• Ability to manage and prioritise own workload
• Ability to liaise with both the public and all professionals in a confident and effective manner
• Experience of working in a role with varying demands
• Ability to work effectively under pressure/with interruptions

Desirable criteria

• Experience of working in a healthcare environment
• Working knowledge of email systems and electronic health records systems
• Experience of working within Mental Health Services

People Skills

Essential criteria

• Able to communicate with staff across all levels of the organisation
• Able to communicate in a respectful and sensitive manner with service users

Desirable criteria

• Experience of dealing with challenging telephone calls

Documents to Download

Job Description (PDF, 568.3KB)

Job Risks Form (PDF, 224.6KB)

Guidance Notes for Candidates Applying for a job at OHFT (PDF, 424.6KB)

Recruiter Contact Details

Name: Helen Knight

Title: Performance and Administration Manager

Email: [e-mail]

Telephone: [phone]