Service Planner

Atlas Copco Group; Kingsdown; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading engineering company in Kingsdown is seeking a Service Planner to coordinate service activities efficiently. You will be responsible for scheduling visits, liaising with customers, and ensuring service delivery meets expectations. The ideal candidate will have strong organizational skills, experience in service-focused roles, and a proactive approach to customer satisfaction. In return, we offer a supportive team culture, structured training, and a competitive benefits package.

Benefits

Structured training and development

Company-provided laptop and mobile phone

Clear career progression opportunities

Inclusive team culture

Qualifications

• Experience in a service-focused environment.
• Confidence using IT systems and ability to learn new tools.
• Residency within a commutable distance to Kingsdown office.

Responsibilities

• Plan and schedule service and breakdown visits.
• Liaise with customers to arrange service visits.
• Monitor job progress and record completion.

Skills

Strong organisational skills

Analytical skills

Customer communication

IT skills

Team collaboration

Job description

As a Service Planner, you will be responsible for the effective planning and coordination of service activity, ensuring both customer needs and operational requirements are met.

Your responsibilities will include:

• Planning and scheduling service and breakdown visits to ensure timely and efficient delivery
• Liaising with customers by phone and email to arrange, confirm, and communicate service visits clearly
• Preparing formal quotations for service and remedial works, including relevant technical specifications
• Managing engineer diaries and planning boards within the Click system
• Ensuring engineers are fully briefed, correctly equipped, and have the required parts before each visit
• Monitoring job progress, recording completion, and arranging any follow-up or additional works
• Coordinating closely with Service Engineers, the Service Manager, Accounts Manager, and Integration Manager to meet customer requirements
• Supporting warranty and breakdown activities in collaboration with the Service Manager
• Identifying and resolving planning or operational issues proactively
• Maintaining accurate and up-to-date customer records and service documentation
• Working alongside Engineers, Capital Sales, and Service Sales teams to ensure opportunities and quotations are processed efficiently
• Contributing to regional growth by supporting targets, KPIs, and continuous improvement initiatives

As a Service Planner, you will be responsible for the effective planning and coordination of service activity, ensuring both customer needs and operational requirements are met.

Your responsibilities will include:

• Planning and scheduling service and breakdown visits to ensure timely and efficient delivery
• Liaising with customers by phone and email to arrange, confirm, and communicate service visits clearly
• Preparing formal quotations for service and remedial works, including relevant technical specifications
• Managing engineer diaries and planning boards within the Click system
• Ensuring engineers are fully briefed, correctly equipped, and have the required parts before each visit
• Monitoring job progress, recording completion, and arranging any follow-up or additional works
• Coordinating closely with Service Engineers, the Service Manager, Accounts Manager, and Integration Manager to meet customer requirements
• Supporting warranty and breakdown activities in collaboration with the Service Manager
• Identifying and resolving planning or operational issues proactively
• Maintaining accurate and up-to-date customer records and service documentation
• Working alongside Engineers, Capital Sales, and Service Sales teams to ensure opportunities and quotations are processed efficiently
• Contributing to regional growth by supporting targets, KPIs, and continuous improvement initiatives

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You’ll ideally bring:

• Strong organisational and analytical skills
• Experience working in a service-focused environment, communicating with customers by phone and email
• A proactive, positive approach with a focus on quality and customer satisfaction
• Confidence using IT systems and the ability to learn new tools and processes
• The ability to work collaboratively as part of a team
• Residency within a commutable distance of the Kingsdown office
• Geographical knowledge of the Southeast (desirable, but not essential)

In return, we offer

• A positive, inclusive team culture that encourages collaboration and innovation
• Structured training and ongoing development opportunities
• Continued technical training and support throughout your career
• Company-provided laptop and mobile phone
• Clear opportunities for career progression,we invest in developing our people
• A competitive benefits package

Contact information

Talent Acquisition Team: Harriet Strauss

Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.