Customer Service Planner

Morgan Sindall Property Services Limited; Welwyn Garden City; On-site; GBP 27,000 - GBP 29,000; Full time

Job summary

A leading property services company is seeking a Customer Service Planner in Welwyn Garden City. This full-time position involves scheduling appointments and liaising with clients and subcontractors to ensure service agreements are met. Candidates should have strong customer service and planning experience, excellent communication skills, and a passion for customer satisfaction. The role offers a competitive salary of £27,000 - £29,000 plus benefits, including bonus schemes and pension options.

Benefits

Profit Share Discretionary Annual Bonus Scheme

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Learning & Development Opportunities

Qualifications

• Experience in social housing or similar customer service roles.
• Strong organisational and communication skills.
• Ability to prioritise works effectively.

Responsibilities

• Liaise with clients and subcontractors to schedule appointments.
• Handle complex repairs and demanding customers.
• Ensure contractual Service Level Agreements are met.

Skills

Customer Service experience

Planning knowledge

Strong administration skills

Organisational skills

Communication skills

Job description

Customer Service Planner

Reference: MSPS199282
Expiry date: 20/02/2026
Location: Welwyn Garden City
Salary: £27,000 - £29,000 + Benefits

Apply now Back

Permanent – Full Time – 42.5 Hours per week

We are looking to recruit a Customer Service Planner to join our team, based from our office in Welwyn Garden City.

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub‑contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back‑office using a range of communication methods including telephone and email.

Using our in‑house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

• Customer Service and Planning experience in social housing or similar.
• Strong administration, organisational and communication skills.
• Technical background would be advantageous.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works‑in‑progress jobs are within target and appointed where practicable.
• Ability to communicate with different stakeholders at different levels.
• Passionate about service delivery and customer satisfaction.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people is key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.