EMEA Customer Success Regional Lead - Work From Home

Dubizzle Limited; Remote; GBP 70,000 - GBP 100,000; Full time

Job summary

A leading e-commerce platform is seeking a Regional Manager for Customer Success in the EMEA region. This role involves leading a high-performing team of Customer Success Managers to enhance customer revenue through improved search and product discovery experiences. The ideal candidate has extensive experience in customer success management, technical account management, and building strong customer relationships. Strong communication skills and technical curiosity are essential, along with the ability to operate in a fast-paced environment.

Benefits

Leave Package

Work From Home

Training & Development

Stock Option Plan

Paid Time Off

Qualifications

• Several years of experience working with customers in technical environments.
• Proven experience managing Customer Success teams.
• Strong influencing skills and ability to motivate team.

Responsibilities

• Lead and develop Customer Success Managers in EMEA.
• Ensure customer success and measurable value from product.
• Drive customer experience and engagement across the region.
• Build strong executive relationships within customer organizations.
• Shape narratives around customer needs and success criteria.

Skills

Customer Success management

Technical account management

Coaching and mentoring

Problem-solving

Communication

Job description

A leading e-commerce platform is seeking a Regional Manager for Customer Success in the EMEA region. This role involves leading a high-performing team of Customer Success Managers to enhance customer revenue through improved search and product discovery experiences. The ideal candidate has extensive experience in customer success management, technical account management, and building strong customer relationships. Strong communication skills and technical curiosity are essential, along with the ability to operate in a fast-paced environment.