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Technical Support Engineer – IT

Enconvo

Telford

On-site

GBP 25,000 - GBP 30,000

Full time

Today
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Job summary

A leading IT service provider in Telford is seeking an IT Technical Support Engineer. The role involves delivering Tier 2 support for Microsoft 365, Azure AD, and on-prem environments, focusing on identity, device management, and troubleshooting networking issues. Candidates should have strong experience with Microsoft products and Active Directory management. This full-time position offers a competitive salary between £25,000 and £30,000, along with benefits such as healthcare, additional holidays, and Perkbox discounts.

Benefits

23 days’ holiday
Company funded healthcare
Access to Perkbox discounts

Qualifications

  • Strong experience in supporting Microsoft 365, Azure AD, and Windows 10-11 environments.
  • Hands-on knowledge of on-premises Active Directory and Exchange Server (2016/2019 preferred).
  • Proficiency with Intune for device management, compliance policies, and app deployment.

Responsibilities

  • Provide Tier 2 support across Microsoft 365 and manage Active Directory.
  • Configure and oversee Azure AD focusing on security.
  • Troubleshoot networking issues to ensure connectivity.

Skills

Microsoft 365 support
Azure AD
Windows 10-11 environments
Active Directory management
Intune proficiency
Problem-solving skills
PowerShell scripting

Education

Microsoft certifications (MS-900, MD-102, SC-900, AZ-104)

Tools

Intune
Kaseya
Job description

We’re looking for an IT Technical Support Engineer to join our growing team in Telford.

Job Title: Technical Support Engineer – IT

Location: Telford Head Office

Salary: £25,000 – £30,000 DOE

Reporting to: Technical Support Team Leader

Permanent Position – Full time.

Introduction

We’re looking for a Tier 2 Technical Support Engineer to deliver advanced support across Microsoft 365, Azure AD, and hybrid on-prem environments. The role covers identity, device management, security and migration projects, supporting customers through both day-to-day incidents and larger deployment work.

Part of the Enreach Group, Enconvo delivers unified communications and IT services across the UK. You’ll join a hands‑on team supporting cloud, hybrid and telecoms systems, using modern tools and helping businesses get the best from Microsoft 365 and Enreach solutions.

Key Responsibilities as a Technical Support Engineer
  • Provide Tier 2 support across Microsoft 365 – Exchange Online, Teams, SharePoint, OneDrive and Intune.
  • Manage and maintain on‑premises Active Directory and Exchange Server environments, including hybrid Exchange Online synchronisation.
  • Configure and oversee Azure AD (Entra ID), focusing on Conditional Access, MFA, and identity security.
  • Deploy and support endpoints using Intune Autopilot, ensuring compliance and seamless onboarding for users.
  • Troubleshoot networking issues, including DNS, DHCP, VPN, NAT, and VOIP, to ensure uninterrupted connectivity.
  • Assist with migration projects, such as Exchange, file servers, and hybrid AD to cloud solutions, ensuring smooth transition.
Skills & Experience
  • Strong experience in supporting Microsoft 365, Azure AD, and Windows 10-11 environments.
  • Hands‑on knowledge of on‑premises Active Directory and Exchange Server (2016/2019 preferred).
  • Proficiency with Intune for device management, compliance policies, and app deployment.
  • Familiarity with RMM tools, such as Kaseya, for proactive endpoint management.
  • Excellent problem‑solving skills and a clear, professional communication style.
  • phony / UC experience (Teams Voice, 3CX, Horizon, PBX systems).
  • PowerShell scripting and automation.
  • Microsoft certifications (MS-900, MD-102, SC-900, AZ-104).
  • Experience with broadband technologies (FTTC, FTTP, SoGEA, Ethernet).
Why Enconvo?
  • 23 days’ holiday, increasing with length of service, plus an extra day off for your birthday.
  • Enhanced maternity, paternity and adoption pay.
  • Access to Perkbox discounts across hundreds of retailers.
  • Company funded healthcare and life cover.
  • Additional benefits available as part of the wider package.

Enconvo is committed to protecting and respecting your privacy and will only use your personal data in accordance with our Recruitment Privacy Policy.

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